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Administration Assistant Receptionist

HMSHost

6905 Rockledge Drive
Bethesda, MD 20817

Corporate Office
Managed By Avolta
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Compensation: $25.24 to $30.72 per hour, Full-Time

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose: The Administrative Assistant Receptionist serves as the first point of contact for visitors and incoming phone calls at the North America Support Center. This role manages front-desk operations, coordinates visitor services, and assists with People & Culture operations to ensure smooth exceptional customer service.

Essential Functions:

  • Serves visitors by greeting, welcoming, and directing them appropriately while informing visitors by answering or referring inquiries as needed
  • Maintains security by following established procedures, monitoring visitor logbook, and issuing visitor badges to ensure safe and secure facility access
  • Operates telecommunication system by answering incoming phone calls in a friendly and professional manner
  • Coordinates online conference room scheduling and arranges facilitation before and after conferences and meetings including room setup coordination
  • Assists with maintaining engagement center and common areas to ensure professional office environment standards
  • Provides administrative support to People & Culture operations team including data entry, document preparation, file room maintenance, events coordination, and projects as assigned
  • Provides backup support to Executive Assistants as needed including T&E reports completion and administrative tasks

    Reporting Relationship & Role Information:

  • The Receptionist/Administrative Assistant reports to the Senior Manager of Facilities
  • This is a non-exempt position under the Fair Labor Standards Act

    Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Education and Experience:

    o High School diploma or GED equivalent required

    o 2-3 years of previous receptionist/administrative assistant experience in a corporate environment

    o Strong customer service experience with emphasis on professional front-desk or visitor services preferred

  • Specialized Skillset/Competencies/Traits:

    o Strong proficiency with Microsoft Office including Word, Outlook, Excel, and PowerPoint

    o Excellent verbal and written communication skills with strong interpersonal abilities to create pleasant experiences for all visitors

    o Good time management skills to prioritize, multitask, and manage competing priorities while completing a variety of tasks throughout the day

    o Strong patience and listening skills to respond appropriately and interact positively with diverse visitors and callers

    o Ability to exhibit a high-level of professionalism and maintain confidentiality at all times when handling sensitive information

    o Strong administrative and organizational skills to keep accurate records and find important information quickly

    o Ability to remain personable and attentive while providing exceptional customer service in a fast-paced environment

  • Location: This position requires 5 days per week in-office attendance at the North America Support Center in Bethesda, MD

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

    • Posted November 10, 2025

    HMSHost

    HMSHost Leading the Industry

    HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

    About HMSHost

    Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit HMSHost.com for more information.

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