Airport Concierge

Description

Jet Center Concierge | Horseshoe Bay Resort

Location: Horseshoe Bay, TX (Resort Jet Center)

Employment Type: Full-Time

Where Aviation Excellence Meets Texas Luxury

The lake life is calling—and it’s arriving by air! Horseshoe Bay Resort Jet Center is seeking a high-energy, motivated Concierge to join our elite aviation team. Nestled in the heart of the Texas Hill Country on the shores of Lake LBJ, our Jet Center is the premier gateway for resort members and private travelers.

At Horseshoe Bay Resort, we don’t just offer jobs; we offer "paradise with a paycheck." Whether you are looking for a long-term career through our Manager in Training (MIT) program or a seasonal adventure in a stunning locale, your success story starts here.

The Role: Elevating the Arrival Experience

As a Jet Center Concierge, you are the first point of contact for private pilots, club members, and VIP guests. You are a "people person" who thrives in a fast-paced environment and possesses the critical thinking skills to resolve problems before the guest even notices them.

Core Responsibilities:

• VIP Relations: Greet and welcome customers with genuine Texas hospitality; manage high-end guest expectations both in-person and over the phone.
• Aviation Coordination: Create arrival and departure reservations using electronic scheduling software and monitor all email/radio traffic.
• Operational Support: Process fuel sales, service tickets, and credit card transactions with precision. Assist with aircraft and vehicle fuel inventory management.
• Safety & Standards: Complete NATA Safety 1st training and maintain complete knowledge of all FBO (Fixed Base Operator) functions and safety protocols.
• Lobby Management: Ensure the guest lobby, front desk, and conference areas are impeccably clean, stocked, and "resort-ready" at all times.
• Cross-Department Liaison: Work closely with Resort departments to ensure a seamless transition from the runway to the resort.

Minimum Qualifications

• Age & License: Minimum age requirement of 21+. Must have a valid driver’s license and a satisfactory Motor Vehicle Record (MVR) for insurance purposes.
• Education: High school diploma or equivalent.
• Professionalism: Must maintain a neat and clean overall appearance and strictly adhere to uniform standards.
• Experience: Previous experience in a similar role is preferred.

What You Bring to the Runway

• Experience: Proven customer service background; hospitality or aviation experience is highly preferred.
• Soft Skills: A "pamper and anticipate" mindset. You should be solution-oriented, detail-obsessed, and able to maintain a professional demeanor in high-stress situations.
• Tech Proficiency: Computer-literate with experience in Microsoft Word, Excel, and inventory/POS software.
• Flexibility: Ability to work a regular schedule that includes weekends and holidays to support our busy season.
• Physical Stamina: Ability to stand for extended periods, climb stairs, and occasionally lift up to 50 lbs.

Perks of the Paradise Life

We believe in rewarding hard work with great benefits and even better experiences.

The Essentials (Full-Time):

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Financial Future: 401k with employer match, plus Life and Disability insurance.
• Balance: Paid vacation and paid holidays.

The "Resort Life" Bonuses:

• Living & Transport: Subsidized associate housing and shuttle service available.
• Play Where You Work: Limited access to resort amenities, including Golf and Amenity privileges (based on occupancy).
• Travel & Food: Weekly meal subsidies and deep discounts at over 100 Crescent Hotels & Resorts properties nationwide.
• Community: Fun associate outings, team-building events, and a culture of Belonging.

Ready to take flight?

If you are a motivated professional with an eye for detail and a passion for service, we want to meet you. Apply today and join the team at the Horseshoe Bay Resort Jet Center!

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• High School (Required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.