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Housekeeping Coordinator

Hotel Phoenix

70 Centennial Olympic Park Dr NW
Atlanta, GA 30303

Hotel with 292 Rooms
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Full-Time

Housekeeping Coordinator

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

The Housekeeping Coordinator plays a key administrative and operational role,

ensuring the seamless communication and coordination between the housekeeping

team, front office, and engineering departments.

Key Responsibilities

  • Assign and update room statuses in the property HMS system.
  • The Housekeeping Coordinator acts as the main point of contact in the

    Housekeeping Operation.

  • This position assigns rooms to Room Attendants, dispatches Houseman and

    Runners on requests and supports the overall day-to-day efficiency of the

    Housekeeping Operation.

  • Record every telephone call in a logbook/database noting the action taken, who

    is responsible and whom the call was received by. Guest requests have the highest

    priority. May also handle guest requests for the Laundry.

  • Transfer calls to various departments.
  • Use the paging system to page for various employees (usually a House Attendant

    or Supervisor).

  • Organize the Housekeeping office, ensure files are updated, make photocopies,

    word processing and other administrative tasks.

  • Take key inventory to ensure all section keys/master keys are accounted for; any

    missing keys must be reported to Managers or Supervisors on duty and the Security

    Department immediately.

  • Run an in-house guest list, check-out list, from the Property Management System
  • Assign sections to House Attendants and Supervisors
  • Assign pagers and keys
  • Prepare discrepancy report
  • Monitor number of rooms being released
  • Track all guest requested items
  • Maintain lost and found logbook/database
  • Record all engineering deficiencies in a logbook/database.

    Requirements

  • Prior administrative or coordinator experience in hospitality preferred.
  • Proficiency in Microsoft Office and property management systems (HMS a plus).
  • Excellent communication and multitasking abilities.
  • Organized, detail-oriented, and service-focused.
  • Availability to work weekends and holidays.
    • Posted December 26, 2025

    Hotel Phoenix

    Hospitality Rooted at the Heart of Atlanta

    Hotel Phoenix offers an authentic Atlanta experience that embodies the city’s unique culture, character, and global influence. From our warm hospitality to intriguing architecture and design, every detail has been captured. Situated in the heart of downtown, our hotel places you just moments away from iconic venues, world-class entertainment, and vibrant activities, making it the perfect base to explore the city’s dynamic energy.

    The premier hotel at Centennial Yards features 292 thoughtfully designed guestrooms, elevated dining experiences, a vibrant outdoor pool scene and event lawn, and more than 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals alike. Ideally situated across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Hotel Phoenix is a cornerstone of Centennial Yards, one of Downtown Atlanta’s most transformative developments. 

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