Photo of Courtyard by Marriott Pittsburgh University Center, Pittsburgh, PA

Front Desk Guest Manager

Courtyard by Marriott Pittsburgh University Center

100 Lytton Avenue
Pittsburgh, PA 15213

Hotel with 253 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $55,000 to $62,000 per year, Full-Time

Description

Courtyard by Marriott Pittsburgh University Center - we are hiring a Front Desk Manager!

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

    Qualifications:

  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Qualifications

    Leadership/Management Experience

    Experience
    • Preferred

      Leadership/Management Experience

    • Required

      2 years:

      Hotel Operations Experience

    • Required

      2 years:

      Hotel Front Office Experience

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted January 15, 2026

    Courtyard by Marriott Pittsburgh University Center

    Stay, play and work, steps from Pittsburgh’s renowned universities and hospitals.

    Conveniently located on the University of Pittsburgh campus and within walking distance to UPMC and Carnegie Mellon University, our 100% non-smoking hotel makes the ideal home base when visiting Pittsburgh’s renowned hospitals and colleges, corporate offices, sports events, and cultural attractions.

    Unwind with plush bedding and modern conveniences including free WiFi, and make the most of your stay with our free area shuttle, heated indoor pool and fitness center, business center, and onsite restaurant and lounge.

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