Inspire, Innovate, and Lead: Your Career as Director of Outlets Starts Here
Director of Outlets
Grand Hyatt Nashville
1000 Broadway
Nashville,
TN
37203
Hotel with 591 Rooms
Managed By
HM Alpha Hotels & Resorts
Health Benefits, Supplimental Benefits, PTO, Flex Time, Hotel Discounts, Daily Pay, 401k Matching
Full-Time
Various Shifts
The Director of Outlets oversees all food and beverage outlets within the hotel which may include may include high-volume restaurants, lounges, coffee bars, or banquet facilities.
Responsibilities
- Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house.
- Develop and recommend the budget, concepts and objectives and manage within those approved plans.
- Implement and maintain food & beverage sales/marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
- Coordinate outlet operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction.
- Exercise quality control for both food and beverage.
- Maintain brand standards of service and ensure their implementation.
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards.
- Strive to score 95 and above in outlets during State Health inspections.
- Stay current with Food and Beverage Market trends.
- Other duties assigned by the Leader.
Experience
- Bachelor’s degree in Hospitality or Restaurant Management.
- Minimum 2 years’ experience of multiple outlet leadership experience.
Licenses/Certifications
Must have TIPS and Food Safety certifications.
Salary: $85,000-90,000
Posted January 16, 2026
Grand Hyatt Nashville
Immerse Yourself in Luxury at Our Downtown Nashville Hotel on Broadway
Stay in the middle of the action at Grand Hyatt Nashville, your downtown upscale retreat. Within walking distance of The Gulch and Midtown, our Broadway hotel features one of the highest outdoor rooftop bars in Music City, a rooftop pool, a spa and seven food and beverage experiences.
Get a good night’s rest in one of our 591 rooms, including 53 suites at Grand Hyatt Nashville. Experience downtown Nashville right outside our hotel’s doorstep, then retreat to upscale comfort. With hardwood floors and floor-to-ceiling windows, our rooms come with the thoughtful amenities you expect, like 55-inch flat-screen TVs—and a few luxurious touches, including blackout curtains and BALMAIN® bath amenities. Craving more space? Opt for a suite offering more room, a living area for you to spread out and access to our signature Grand Club® during your stay.
Take your pick from seven incredible dining establishments. At Grand Hyatt Nashville, you’ll find no shortage of diverse eateries with local fare to nosh on.
Voted the Best New Hotel in North America by M.I.C.E., Grand Hyatt Nashville is centrally located on world-renowned Broadway with easy access to transportation within the metropolitan area. Our event and meeting spaces are the third largest in downtown Nashville, featuring breathtaking design and architecture, and a variety of indoor and outdoor venue options, as well as dedicated catering, event planning, and audiovisual teams.
Downtown Nashville is the place to be for live music, authentic Southern eats and a rocking good time no matter where you go. Grand Hyatt Nashville puts you in the heart of it all, with a Broadway location that’s walking distance to The Gulch, Ryman Auditorium and Music City’s top entertainment, sports and shopping destinations.
