Minibar Attendant

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY

The Minibar Attendant is a Full-Time position responsible for the daily operation of in-room minibars, including restocking, inventory control, organization of minibar storage, and accurate posting of guest charges. This role ensures minibar standards are consistently met, products are replenished in a timely manner, and all minibar activity is properly recorded to support revenue control and guest satisfaction. 

ESSENTIAL DUTIES & FUNCTIONS

Shift requirements:

• Morning shifts: 9:00am-5:00pm-Mini Bar Attendant (Minibar Attendant hours at a rate of $6.00/ hour plus tips.)

Mini Bar Attendant Responsibilities

• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participating in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor
• Display working knowledge off all menu items and prices
• Complete side work as assigned
• Stock minibar cart at the end of the day (before each shift)
• Charge guests accordingly in hotel’s property management system (StayNTouch)
• Maintain and organize minibar storage room.
• Maintain inventory and report to supervisor
• Meet AAA standards and procedure
• Pick up trays from guest rooms and hallways (if needed) and set in proper location.
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log)

BASICS 

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Sitting: Not applicable
• Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift. 
• Lifting/Carrying: Ability to lift and carry minibar supplies (up to 50 lbs if applicable)
• Other Physical Requirements: Frequent bending, reaching, and light lifting required. 

Working Environment

• Interior: Operating inside the hotel.
• Exterior: Not applicable

CANDIDATE PROFILE

Education and Experience

• High school or equivalent education required.

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Minibar Duties with Customer Service experience preferred.
• Communicate effectively with others.
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Knowledge of Tabit (P.O.S System), StayNTouch, and Alice platforms
• Valid TABC Certification
• Valid Food Handler's Certificate
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

BENEFITS:  

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024