Bistro Server

Position Overview:

The Bistro Attendant is responsible for engaging with guests in a courteous and hospitable manner while ensuring food and beverage service is executed beyond guest expectations and to all company standards.

Essential Job Functions:

• Maintain knowledge on menu offerings in order to effectively answer questions and take food and beverage orders.
• Anticipate guests’ needs and respond promptly, maintaining positive guest relations at all times.
• Computes bill and accepts payment, tracks sales receipts, ensures tips are reported properly for tax processing in MICROS system.
• Clears and cleans tables; resets counters and tables.
• Maintains bar by keeping area clean and fully stocked.
• Inventories food, supplies and equipment weekly and communicate low inventories as needed.
• Ensure complete knowledge of all liquor, beers, wine and non-alcoholic selections and correct preparation and service of all offerings.
• Serve food courses and prepare alcoholic beverages to guests.
• Ensure knowledge of Starbucks menu and execution of all Starbucks beverages.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Complete closing duties, including restocking items, cleaning the bar and Starbucks areas and set up for the morning shift.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing between 20-25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate verbally and effectively with guests and co-workers.
• Ability to handle cash/credit transactions.
• Basic knowledge of food & beverage preparations, service standards, guest relations and etiquette.
• Basic knowledge of service of various alcoholic beverages.
• Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Minimum of 18 years of age to serve alcoholic beverages.
• Able to work a flexible work schedule that includes but it is not limited to rotating shifts, evenings, weekends and holidays.
• Previous bartending or barback experience is preferred.