Group & Catering Sales Manager (AAA Four Diamond)

Description

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel is seeking an energized and curious minded Group & Catering Sales Manager to join our Sales and Marketing Team.

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• 3 Weeks of Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Hotel and Travel Discounts Worldwide
• Health, vision, and dental insurance - Multiple plan choices to best fit your needs - Eligible after 7 days of employment!
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability (provided by the company)
• Voluntary life insurance and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation
• Complimentary and discounted food and beverage
• Safety shoe discount
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• Develop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. Serve as a liaison to the client, Sales Team, Restaurant, and Event Operations Management Team. Service booked events, ensuring client satisfaction.

Responsibilities:

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to internal partners and external clients; deliver clear and concise communication representative of Concord and hotel brand.
• Collaborate in a unified way; one that fosters teamwork and embodies a flexible, creative, and entrepreneurial spirit.
• Demonstrate excellent time management, self-motivation, and proactive planning with a keen focus on detail.
• Maintain existing assigned accounts/segments and work diligently to develop new business.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details.
• Track, detail, and communicate the particulars of each assigned event and group including but not limited to: room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders, etc.
• Service booked events, ensuring guest satisfaction.
• Collaborate with internal and external partners to accurately forecast group rooms and beverage and food revenues; understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain comprehensive knowledge of hotel’s beverage and food products, pricing and presentation, function space, audio visual, and any other details related to event success.
• Learn and use digital sales systems and conceptual sales processes and understand hotel’s sales strategies (i.e. marketing plans, rates, budgeted goals). Utilize tools and resources to aid in attaining established group and personal activity and revenue goals.
• Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Other duties as required.

Desired Skills and Experience:

• Experience selling groups and catering in a full-service hotel preferred (selling, obtaining, and servicing events).
• Experience selling and servicing weddings.
• Marriott experience a plus.
• Flexible availability, including being onsite to service events (on nights and weekends) required.

Compensation:

• This is an overtime eligible, hourly management position. The starting hourly pay is $29.00, depending on experience.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.