Restaurant Server - Tulsa
Osage Casino Tulsa
951 West 36th Street North
Tulsa,
OK
74127
Overview
This position is responsible for taking orders and serving food, alcoholic and/or non-alcoholic beverages. Responsible for proper settlement of all transactions at point of sale. Responsible for providing friendly and professional service to every guest encountered.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
MINIMUM QUALIFICATIONS:
- Individual must be at least 18 years of age.
- Required to obtain an ABLE liquor license.
- Gaming, Hospitality, Food, Beverage or Customer Service industry preferred.
- Previous experience in a high volume food service operation or bar is preferred.
- Cash handling experience or previous POS usage is helpful.
- Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
- Required to maintain a valid Driver’s License.
- Required to provide documents to show the applicant is eligible to work in the United States.
- Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
GUEST SERVICES
- Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
- Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
DEPARTMENT OPERATIONS
- Takes orders and serves food, alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
- Uses a cash register/POS terminal and accurately maintains all cash and credit card transactions at the register.
- Balances all money transactions and paperwork.
- Provides timely food and drink service in a friendly and courteous manner.
- Provides timely seating and escorts guests to a table in a friendly and courteous manner.
- Keeps assigned areas clean and clear of empty drink containers and trash.
- Constantly looks for service opportunities.
- Maintains a proper, complete, and clean uniform.
- Uses all available resources to complete essential duties and responsibilities.
REGULATORY COMPLIANCE
- Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
- Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
BUSINESS GROWTH/DEVELOPMENT
- May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
COMMUNICATION
- Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
- Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
- Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
- Performs all other related and compatible duties as assigned.
Qualifications
EMPLOYMENT AUTHORIZATION, WORK CARDS
Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. It is the responsibility of the employee to have all appropriate document(s) current and valid at all times.
- Osage Nation Gaming License
- Food Handler’s Permit
- Oklahoma ABLE Commission Server’s License and Alcohol Compliance Education Test Passage
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Employee must be able to stand for long periods of time. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. The employee must be able to engage in repetitive motion using wrists, fingers and hands.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment is moderate to high. Employee may be exposed to chemicals, risks associated with working in industrial kitchen (heat, burn, spills). The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
About Osage Casino Tulsa
Osage Casino Hotel Tulsa is located 4 miles from Downtown Tulsa and features over 1,600 slot machines along with 15 table games, roulette, craps, and a high-limit room. Guests enjoy lunch or dinner at Thunder Bar & Grill for tasty entrees and ice-cold beverages. Roni Peppo’s pizza kitchen serves delicious pizza for breakfast, lunch, and dinner. Our entertainment venue, Skyline Event Center offers the hottest concerts in town with 2,000 seats and 5 VIP suites.
Our luxury hotel has 286 rooms including 21 suites and 7 hospitality suites offering guests a comfortable stay and many modern amenities including a resort-style outdoor pool and spa with private cabanas. We also have free valet parking, a fitness center, and gift shop
About Osage Casinos
Osage Casinos is the premier gaming and hospitality enterprise of the Osage Tribe and is an Oklahoma Federally recognized tribal entity. The Osage Tribal Council created the Osage Tribe Gaming Enterprise Board.
The Osage Tribe Gaming Enterprise Board provides oversight for its business entity Osage Casinos. Osage Nation uses revenues from the Osage Casinos to: fund tribal government and programs, provide for the general welfare of the tribe and its members, promote tribal economic development, support charitable organizations and help fund operations of local government agencies of the Osage Nation
Osage Casino offers a world-class casino experience. Combined with our unmatched hospitality, Osage Casino is where our customers find an unforgettable gaming experience.
Our portfolio of Oklahoma casinos includes Tulsa, Sand Springs, Bartlesville, Ponca City, Skiatook, Hominy & Pawhuska.
Osage Casino provides a first-class experience to guests at all 7 locations and has built a unique company culture that supports its Team Members in extraordinary ways. Everything we do is led by a simple value system:
Do the right thing, the right way, for the right reasons, but have fun!
As part of the Osage Casino Team, you will discover our Purpose and Values and how it is integrated into the Guest experience. We strive to inspire positive energy among our team by bringing a level of human caring into the workplace, a sense of belonging and importance amongst our team and opportunities for advancement within our organization.
Our Employee Perks and Benefits
- Bi-Weekly Direct Deposit
- Medical Insurance / Blue Cross Blue Shield, $41.00 per pay period for employee
- Vision Insurance / Vision Service Plan ~ $6 for employee only
- Delta Dental Insurance – Provided by Osage Casino at no additional cost
- Free Health Clinic for insured employees and family
- 401k with 5% Employer Match
- PTO policy for vacation, sick, and paid leave, amount of bank increases with tenure
- Life Insurance - Provided by Osage Casino at no additional cost
- Short-Term Disability - Provided by Osage Casino at no additional cost
- Long-Term Disability – Provided by Osage Casino at no additional cost
- Paid Maternity Leave (4 weeks)
- Paid Paternity Leave (2 weeks)
- Wellness Program
- Employee Assistance Program (EAP)
- FMLA
- Flexible Spending Accounts
- Dependent Care Account
- Critical Illness Insurance
- Accident/Hospital Indemnity Insurance
- Tuition Assistance Program
- On-site ATM’s
- Discounts on hotel, and event tickets
- Discounted Meals
- Employee Recognition Program
The seven (7) Osage Casinos include:
Osage Casino Hotel Tulsa is located 4 miles from Downtown Tulsa and features over 1,600 slot machines along with 15 table games, roulette, craps, and a high-limit room. Guests enjoy lunch or dinner at Thunder Bar & Grill for tasty entrees and ice-cold beverages. Roni Peppo’s pizza kitchen serves delicious pizza for breakfast, lunch, and dinner. Our entertainment venue, Skyline Event Center offers the hottest concerts in town with 2,000 seats and 5 VIP suites.
Our luxury hotel has 286 rooms including 21 suites and 7 hospitality suites offering guests a comfortable stay and many modern amenities including a resort-style outdoor pool and spa with private cabanas. We also have free valet parking, a fitness center, and gift shop.
Osage Casino Hotel Ponca City features over 400 electronic games, 48 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Salted Fork and enjoy cocktails and delicious food at the Copper Tap bar.
OsageCasino Hotel - Skiatook features 415 electronic games, 33 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Fiery Grille and enjoy cocktails and delicious food at the Tin Pint bar.
Osage Casino Sand Springs features 460 electronic games, Players can enjoy fresh pizza at Roni Peppo’s pizza kitchen and cocktails at the Triple Bar.
Osage Casino Bartlesville is nestled in the Osage Hills of Oklahoma, situated on a 125-acre site. Our casino features over 521 electronic games, 102 luxury hotel rooms, 6,210 sq. feet of banquet space that can be divided into smaller areas, full audio-visual services, full service catering, and an outdoor resort style pool with a poolside bar.
Osage Casino Hominy Osage Casino Hominy has over 215 electronic games and a delicious deli full of tasty options, as well as an array of player promotions and special events. Our employees enjoy competitive wages, exceptional benefits, opportunities for advancement and just love working at Osage Casino!
Osage Casino Pawhuska Osage Casino Pawhuska has over 175 electronic games and a delicious deli full of tasty options. We provided a variety of promotions and special events. Our employees enjoy competitive wages, exceptional benefits and perks, opportunities for advancement and just love working at Osage Casino!
