Sales Coordinator

ROLE DESCRIPTION

Sales Coordinator

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group, is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. 

REPORTS TO:             Director of Sales and Marketing

STATUS:                     Non-exempt

JOB SUMMARY:         Responsible for all administrative and clerical duties for the Sales and Marketing department

Physical Requirements:

1. Sitting: Frequently. Standard office furniture.
2. Standing/Walking:  Occasionally. When conducting training sessions. To transfer documents, files, memos to other parts of the hotel
3. Crouching: Occasionally. Place or retrieve items from floor or lower shelves.
4. Stooping: Frequently. To place or retrieve files.

Twisting: Frequently. Conversing with associates and guests, working on computer.

Handling: Frequently. Typing, computer keyboard, papers, files, phone.

Grasping: Frequently. Opening doors and drawers.

Pushing/pulling: Occasionally. 20 lbs - chairs, file drawers, filing systems.

Lifting/carrying: Occasionally. 10 lbs – dockets, ledgers, binders, data and small tools.

Working Environment:

Interior of hotel, in all areas of the hotel

Exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

ESSENTIAL:

• Act as support to Director of Sales and Marketing/Sales Managers/Catering Managers/Conference Services Managers.
• Job function includes administrative duties including but not limited to account management, maintain files, preparing group billing/deposits, and communication with other departments.
• Prepare room blocks and group resumes, input rooming lists, sending proposals on need basis, confirmations, thank-you letters, etc..
• Meet and greet group arrivals, as needed.
• Produces sales-related reports, as needed.
• Serve as liaison between customers and other hotel departments.
• Perform other job-related duties as assigned.
• Assists on special projects, as needed.
• Must be flexible to work after hours and weekends occasionally.

BASICS

Assist with group resumes and reporting weekly

Attend required meetings

Keep work areas clean and organized

Be extremely courteous to all customers and fellow employees

Report unsafe conditions to your supervisor immediately

Maintain hotel equipment in proper working conditions

Any other duties as assigned by your immediate supervisor

ESSENTIAL SKILLS AND QUALIFICATIONS:

Excellent verbal and written communication skills

Prior administrative, sales, hospitality of comparable experience required

Excellence time management, public speaking, and problem-solving skills

Proficiency in Microsoft Office Suite and presentation software

Ability to operate media equipment such as projectors and personal computers

Good organization skills, leadership, and interpersonal skills

Ability to work with a team and have attention to detail

Ability to communicate effectively with management and other departments

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotels.

CANDIDATE PROFILE

Education and Experience

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED.  I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND/OR CHANGES IN THIS JOB DESCRIPTION.  I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.