General Manager

Description

The iconic NoMo SoHo is seeking an experienced General Manager to lead the team. Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Newly acquired by Dan Hotels and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo.

Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package with an annual salary of $250,000-$275,000 based on experience
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel.
• Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance.
• Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions.
• Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience.
• Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning.
• Foster open communication, accountability, and collaboration across all departments.
• Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District.
• Engage with guests, clients, and partners to promote the hotel and create meaningful connections.
• Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation.
• Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies.
• Participate in corporate initiatives, meetings, and committees as needed.
• Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Minimum of 5 years of Senior Hotel Leadership required
• Minimum of 3 years of experience in a full-service hotel required
• Experience in boutique hotel environments required, including lifestyle and/or luxury
• Experience overseeing Food & Beverage in a hotel or standalone setting
• Strong financial acumen with working knowledge of accounting and operational metrics
• Proven leadership skills with the ability to inspire, develop, and retain top talent
• Excellent communication skills with fluency in English (written and verbal)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.