Assistant General Manager

Pay

Minimum – Anticipated Maximum Base Salary: $88,100 – $118,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including development of personnel, company policies and operating budgets
• Oversee season planning process ensuring alignment with Delaware North, client expectations, and operational goals
• Engage in the financial goals of the operation, with support from the General Manager, in budget planning, P&L management, financial reporting, action plans, and projections to ensure cash, inventory, and payroll procedures are in place
• Review financial reports and develop action plans to best achieve business goals
• Ensure department heads are accurately reviewing weekly payroll details
• Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements
• Identify opportunities and drive continual improvement in our location operations
• Hire, train, and develop the team and ensure all team members at the unit are supported and managed effectively to provide optimal experiences for guests and team members
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Assist Controller to ensure compliance with audit tasks for all departments
• Act as main point of contact with the client as it relates to food and beverage strategies, and work with the general manager to recap discussions and actionable items
• Build and maintain strong relationships with clients, guests, subcontractors, Union reps and Delaware North team members
• Oversee all subcontractors’ contracts, relationships, and operations
• Maintains state, federal and business compliance, including responsible alcohol service guidelines, safety and sanitation standards, and client requirements
• Special projects as assigned by upper management

More about you

• A minimum of 5 years of food and beverage leadership experience in a high-volume arena, ballpark, or stadium setting is required
• Prior experience working in a multi-sport property a plus
• Bachelor’s degree in hospitality, Business Management, or a relatable discipline is preferred
• Operational financial management, profit and loss management, financial reporting, and budgeting are required
• Ability to build foundational relationships with excellent oral, written, and communications skills
• Strong commitment to client and guest engagement will be critical to this individual’s success
• Prior labor relations, union exposure, and CBA negotiations preferred
• Ability to lead and make decisions in a fast-paced high-pressure environment
• Strong technical skills and POS system experience required

Shift details

Days
Evenings
Holidays
Evenings as needed
Weekends
Events