Lobby / Public Attendant

Description

ESSENTIAL DUTIES

• Follows OSHA regulations and all policies and procedures as set forth by Housekeeping Department
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Gives the recognition to repeat guests
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
• Cleans and dusty lobby areas
• Cleans and restock all assigned restrooms
• Removes trash from all assigned areas
• Uses proper chemicals when cleaning as described by the department’s procedures
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping Department
• Polishes all metal around lobby areas
• Turn lost and found items in accordance with hotel standards
• Cleans and sanitizes assigned public and back of the house areas
• Remove room service trays from hallways and places in appropriate location in service corridor
• Assists with general cleaning of guestrooms
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
• Transfers and stocks all supplies from receiving as directed
• Ensures that Housekeeping storeroom is neat, organized, and secure
• Properly uses and maintains equipment and supplies
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays
• Cleans ice machine areas
• Cleans elevator foyers
• Cleans elevator doors
• Cleans elevator tracks
• Washes doors
• Vacuums guest hallways
• Cleans windows
• Cleans door jams and fire boxes
• Cleans and mops hallways
• Replaces burned out light bulbs according to established procedures
• Assists in preparation and deep cleaning of VIP rooms
• Moves furniture as required
• Cleans spots on walls
• Cleans spots on carpets
• Cleans Front Desk and back office area
• Cleans back of the house windows as needed
• Completes in a timely manner daily cleaning items for the specific public area assigned
• Takes trash to the compactor at the end of the day
• Performs as restroom attendant for special events when required
• Performs as room attendant, if required, on an emergency basis
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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