Guest Room Attendant

Description

• Be able to clean guest rooms in an 8 hour work day, up to hotel standards
• Recording room status on work assignment sheets
• Vacuuming and sweeping carpets and floors
• Completes special cleaning projects
• Mopping and cleaning floors
• Dusting, brushing, polishing and vacuuming furniture
• Changing linen and making beds., following the hotel’s environmental program
• Checking for damaged and stained linen
• Cleaning showers, tubs, sinks and bathroom items
• Changing terry linen, following the hotel’s environmental program
• Checking for damaged and stained terry
• Dusting and cleaning room decorations, microwaves, refrigerators and structure surfaces (i.e., window sills, vents)
• Removing used guest amenities and trash
• Replaces all amenities and linens according to hotel standards
• Keeps cart and linen closets clean and organized at all times
• Reports irregularities such hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per hotel standards
• Removes Room Service trays from rooms and places in on floor by room entrance
• Report engineering issues via synergy by phone system to hotel standards.
• Immediately report any broken door locks or safety hazards to management for immediate attention through synergy.
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls, clean windows and edges outside guest room.
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary, and chemical bottles properly labeled.
• Thorough knowledge of proper cleaning methods for various surfaces
• Use proper chemicals when cleaning as described by department’s procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, recordkeeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Follows policies and procedures in preparing for and performing turndown service
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Call in ready rooms to the Housekeeping Department, enter room status through the phone system.

QUALIFICATIONS/SKILLS

• Knowledge of proper chemical handling required
• Knowledge of cleaning techniques, requirements and use of equipment required
• Must be flexible enough to work any shifts including evenings, weekends and holidays.
• Maintains inspection scores above 95% monthly.

• Minimum 2 years prior experience in cleaning hotel guest rooms in a hospitality industry preferred

Flexible schedule required.

Qualifications

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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