Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.
Front Desk Agent
Caravan Court
204 n Collins Street
Arlington,
TX
76011
Hotel with 143 Rooms
Managed By
Valencia Hotel Group
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Volunteer Days, Wellness Days, Growth Oportunities
Compensation: $16.00 to $18.00 per hour,
Full-Time
7am - 3pm, 3pm - 11pm
Status: Non-Exempt
Reports to: Front Office Manager
JOB SUMMARY
The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.
ESSENTIAL DUTIES & FUNCTIONS
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Operational Responsibilities
- Log all guest requests into portal
- Communicate updates and correspondence with guests
- Perform check in and check out tasks according to hotel standards
- Complete daily front desk checklist
- Adhere to core standards
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Guest Services
- Anticipate and attend to guest needs
- Report all incidents according to company guidelines
- Store guest luggage and document appropriately
- Receive and store guest packages
- Administer lost and found per company guidelines
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Team Support and Training
- Attend and contribute to department meetings
- Participate in cross training
- Complete all required trainings
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Communication and Reporting
- Facilitate all internal communications and follow up accordingly
- Run all reports necessary to the operation
- Complete full shift pass on reports
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Safety & Compliance
- Adhere to all safety and security guidelines
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in Microsoft applications
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Effective computer skills
Physical Requirements
- Sitting: Short periods of time
- Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
- Lifting/Carrying: Occasionally, maximum of 20 pounds
Working Environment
- Interior: Majority of time spent in front desk building
- Exterior: Escorting guests to required areas of the hotel
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
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Education and Experience
- Hotel or Office administration experience preferred
- No minimum education requirements
Posted April 19, 2026
About Caravan Court
A Classic Destination and New Chapter in Arlington’s History
Set to open in May 2026, Caravan Court, by Valencia Hotel Collection, is a modern reinvention of the classic motor court hotel, blending mid-century aesthetics with contemporary luxury. Located on the historic Division Street, Caravan Court is poised to be a cornerstone of Arlington's revitalization efforts.
A Historic Transformation
Caravan Court stands on the site of the former Caravan Motel and Dollar Car Sales, now transformed into a 143-room upscale hotel to include 7 suites and approximately 5,000 square feet of indoor/outdoor event & meeting space. This redevelopment project marks a significant investment in the future of Division Street.
About Valencia Hotel Group
About the company
Urban. Sophisticated. Luxurious. Exceptionally comfortable. Experience the Timeless Hospitality® of a Valencia Hotel Group. Created for today’s passionate traveler, each of our hotels are intentionally built to showcase both modern design and classic character, reminiscent of the great hotels of cities of a bygone era. It is our philosophy that every guest can come to expect a true sense of place, unique amenities, attentive service and the prime locations that bring you closer to all the host destination has to offer.
Whether you are visiting our Valencia brand in San Jose at Hotel Valencia Santana Row or deep in the heart of Texas in San Antonio at Hotel Valencia Riverwalk, you will find our consistency in signature luxury and outstanding service.
Valencia Hotel Group’s first 'court' concept, Lone Star Court, in Austin, TX at The Domain, which is a park-like setting in Northwest Austin full of shopping, restaurants, movie theater, and more. This is “Timeless Hospitality®” at its best uniquely capturing the true essence of Austin and the great state of Texas while embracing a bit of Americana, with an authentically designed destination experience that pays tribute to the heyday hotel era of the 30’s, 40’s, and 50’s.
Why people like to work here
Offering distinctive hotels in electric cities, Valencia Group is an exciting work environment that fosters creativity and ingenuity. Our unique hotels breed a warm and inspired atmosphere, garnering awards across a broad range of categories. If you think this environment is something you would like to be a part of, we would love to have you on our team.
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