Photo of Holiday Inn Express & Suites Fort Payne, Fort Payne, AL

Front Desk Agent

Holiday Inn Express & Suites Fort Payne

112 Airport Road West
Fort Payne, AL 35968

Hotel with 60 Rooms
Managed By MJC Hospitality
Apply Now Save this job
Tweet
LinkedIn
Where Great Service Meets Great Careers
Full-Time

Join Our Team!
We are a fast-growing hospitality management company dedicated to creating memorable experiences for our associates, guests, owners, and communities. At the heart of everything we do is care - we care for people so they can be their best.

Job Summary
As a Front Desk Agent, you will be responsible for providing exceptional service to our guests. This includes handling check-ins and check-outs, responding to guest inquiries, and processing payments in compliance with hotel standards. You will play a key role in ensuring a welcoming and seamless guest experience while supporting the overall operations of the front desk.

Key Responsibilities

  • Deliver outstanding customer service to guests and owners during check-ins, check-outs, and throughout their stay.
  • Manage reservations and confirmations efficiently and accurately.
  • Maintain the organization and functionality of front desk operations.
  • Handle multiple tasks with attention to detail while staying service-focused.
  • Communicate effectively with guests, team members, and other departments via phone, email, and written messages. Document relevant information in logbooks as needed.
  • Resolve guest issues professionally and with a hospitable attitude.
  • Provide accurate information to guests and visitors about hotel services, amenities, and local attractions. Coordinate special requests or arrangements as needed.
  • Adhere to all operational policies and procedures, including those related to cash and credit card handling, safety, and security. Maintain compliance with all hotel standards to consistently exceed guest expectations.

Education & Experience

  • Previous customer service experience is required, ideally in a hotel or related field.
  • High school diploma or equivalent is required.
  • Flexibility to work varying hours, including weekends and holidays.
  • Proficiency in English (spoken, read, and written) is essential.
  • Ability to learn quickly and excel in a fast-paced, guest-facing role.
  • Strong multitasking skills and attention to detail.

Physical Requirements

  • Ability to lift, push, and pull moderate weights (minimum of 20 lbs).
  • Must be able to stand, walk, bend, and lift throughout the entire shift.
  • Clearly convey information and ideas both verbally and in writing.
  • Make sound decisions quickly and accurately, even in high-pressure situations.
  • Listen actively, understand, and address concerns raised by guests and coworkers effectively.

Equal Opportunity Employer (M/F/D/V)

Posted April 22, 2026

About Holiday Inn Express & Suites Fort Payne

Holiday Inn Express and Suites Fort Payne is the Best of DeKalb Alabama, located off I 59 (exit 218). 

This Quality of Excellence Award Winner offers the perfect location for corporate and leisure travelers. A full hot buffet Breakfast, IHG Connect high-speed internet, seasonal outdoor pool, 24 hour exercise facility, sundry shop, business center, meeting room with AV equipment, and onsite laundry. 

Business travelers appreciate easy access to Dekalb Regional Hospital, Siemens, Heil, Rainsville Technology (RTI), Children's Place, Plasman, Ferguson, NE Alabama Agribusiness Center, PlayCore and Nucor Vulcraft. 

Fort Payne offers breathtaking views with its location between Lookout Mountain and Sand Mountain. Enjoy a variety of outdoor activities such as Rock climbing, Repelling, Kayaking, Zip lining and trails through Little River Canyon and Desoto State Park. Take a stroll through the Historic Downtown with many shops and eateries. Fort Payne is a stop along the World’s Longest Yard Sale (in August) and Antique Alley (in May) that attracts thousands of travelers to the area. Don’t forget to stop by the Alabama Band Fan Club Museum to view the awards and collections from the Country Music Group of the Century. 

Our comfortable accommodations provide the amenities and services travelers expect!

About MJC Hospitality

MJC Hospitality 

Join our team!

 MJC Hospitality provides a full array of hospitality industry opportunities ranging from hourly positions to management positions in a variety of hotel markets and brands. We believe in our associates being themselves and allowing them to express their individuality. We provide an atmosphere where associates are well taken care of and allowed to grow and develop. Our philosophy is simple: "take care of our associates and they will take care of our guests".

You're someone who pushes boundaries and challenges the status quo. You're ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service.  

Here at MJC Hospitality, it is our philosophy that teamwork is the key to success.  We strive to create an environment where all employees feel valued, appreciated and respected.  Whether you're our Guest, Partner, Owner or Team Member, you can count on our commitment to excellence in everything we do!                   

MJC Hospitality, based in Warner Robins, Georgia, is a relatively young hospitality ownership and management company. It is our vision to achieve exceptional results through our innovative and common-sense approach to hospitality management. In doing so, we develop a unique strategy for success, based on the culture and needs of each property. 

Other Job Openings