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HR Front Desk Associate

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino & Hotel
Managed By Desert Diamond Casinos & Entertainment
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Compensation: $16.26 to $21.42 per hour, Full-Time

Position Summary

Under the direct supervision of the Talent Acquisition Manager, welcomes and greats team members, applicants, and the public visiting the Human Resources Department. Provides reception services, answers basic questions, and performs basic administration tasks. Maintains confidentiality of all privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Maintains a professional image of the Human Resources Department (HR) as the first point of contact for internal and external guests
  •     Welcomes and greets all guests respectfully and professionally
  •     Uses professional phone etiquette to answer, screen, and forward incoming phone calls
  •     Takes and delivers messages when necessary
  •     Manages incoming and outgoing mail and packages; routes all mail to the appropriate HR team member
  •     Maintains an inventory of all HR office supplies and orders replacement supplies as needed
  •     Manages the usage of the HR Conference Room by coordinating and updating a calendar with bookings and availability for meetings
  •     Ensures the common areas of HR are continuously kept clean, welcoming, and professional
  •     Schedules meetings, appointments, and department events for HR team members and leadership as requested
  •     Refers questions or concerns requiring policy interpretation to specialized HR team members, as appropriate
  •     Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages
  •     Extracts and releases information according to specified criteria and in strict compliance with established policies, procedures, and/or regulations
  •     Ensures strict confidentiality of all HR documents and records
  •     Contributes to a team effort and accomplishes related results as required
  •     Performs other duties as required

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED plus six (6) months of front desk or receptionist experience; experience in a Human Resources department preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license, and include the following:

     Knowledge, Abilities, Skills, And Certifications

  •     Ability to handle multiple tasks and meet deadlines
  •     Knowledge of modern office practices, procedures, and equipment
  •     Knowledge of business English, proper spelling, grammar, and punctuation
  •     Ability to communicate, read, and write clearly in basic English
  •     Ability to demonstrate outstanding guest service at all times 
  •     Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels
  •     Ability to maintain strict confidentiality
  •     Ability to represent the Human Resources department in a professional manner
  •     Ability to carry out instructions furnished in verbal or written format
  •     Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Outlook, and PowerPoint

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.

    • Posted April 23, 2026

    About Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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