Photo of The Luxury Collection Hotel Manhattan Midtown, New York, NY

Sub PBX Operator

The Luxury Collection Hotel Manhattan Midtown

151 West 54th Street
New York, NY 10019

Hotel
Managed By Northwood Hospitality
Save this job
Tweet
LinkedIn
Compensation: $40.57 per hour, Full-Time

Job Description

The PBX Operator is responsible for efficiently managing our hotel's phone system, ensuring seamless communication between guests, staff, and external contacts. This role requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

  • Answering and Directing Calls:
    • Promptly answer incoming calls in a professional and courteous manner.
    • Accurately direct calls to appropriate departments or individuals.
    • Transfer calls efficiently to minimize wait times.
    • Take accurate messages and deliver them promptly.
  • Guest Assistance:
    • Provide information to guests regarding hotel services, amenities, and local attractions.
    • Assist guests with placing outgoing calls, including international calls.
    • Resolve guest inquiries and complaints in a timely and effective manner.
  • Administrative Tasks:
    • Maintain accurate call logs and records.
    • Monitor and troubleshoot phone system issues.
    • Assist with other administrative duties as needed, such as filing, copying, and scanning.
  • Emergency Procedures:
    • Follow emergency procedures and protocols, including contacting appropriate personnel during emergencies.
    • Coordinate with security and other departments to ensure timely response to emergencies.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience as a PBX operator or in a similar role preferred.
  • Strong communication and interpersonal skills.
  • Excellent customer service skills.
  • Ability to multitask and prioritize tasks.
  • Strong attention to detail.
  • Proficiency in using computer systems and phone systems.
  • Ability to work flexible shifts, including weekends and holidays.
Posted April 24, 2026

About The Luxury Collection Hotel Manhattan Midtown

The Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best if New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, The Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience - Complete with striking city views and up to 2.700 square feet of private accommodations. Epicurean delights await at Dabble our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.

Join a team where excellence is the baseline, and career progression is the goal. Working at the Luxury Collection - Midtown places you at the intersection of global prestige and local expertise. We offer more than a role; we offer a path toward leadership within one of New York's most distinguished hotels.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Together is how we succeed.

Benefits

At The Luxury Collection - Midtown, we value our Team Members and are committed to providing comprehensive and competitive benefits package.

About Northwood Hospitality

Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

People are our Passion

Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

Our Purpose

Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

Our Mission

Our mission is to maximize asset value creation and performance.

Other Job Openings