Photo of The Scott Resort & Spa, Scottsdale, AZ

Canal Club Event Coordinator

The Scott Resort & Spa

4925 North Scottsdale Road
Scottsdale, AZ 85251

Resort with 204 Rooms
Managed By Marc & Rose Hospitality

Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + Match / Pet insurance and much more!

This is an amazing position with the Canal Club - a fantastic guest service and sales role to help us keep up with all the demand we have for the most instagrammable restaurant, bar and resort in Arizona!
Full-Time

Summary of Position:

The Event Coordinator is responsible for large party reservations, inquiries, greeting and escort experience for The Canal Club, while maintaining a detail oriented, enthusiastic representation and efficient “running” of the Canal Club booking and dining operation. This includes consistent awareness of the requests via email and phone messages, incoming calls, and podium.

Essential Functions:

Answer incoming calls as they pertain to inquiries, reservations, and confirmations related to restaurant dining and information; particular for groups larger than six guests.

As needed, meet and greet guests as they arrive to the restaurant, offer choice of seating, and escort them to their table.

Be aware and assist in communicating (via pre-shift or email) group bookings and special events, share current promotions, daily specials, guest comments, and pertinent memos and happenings.

Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.

Answer phones in a friendly and courteous manner.

Other functions as assigned by management to include, but not limited to, carrying coffee and/or tea pots throughout restaurant, refilling guests cups, cleaning windows, clean menus, check on guests in the bar and patio areas, etc.

Qualifications:

Education: High School Diploma preferred.

Certificates or Licenses: Maricopa County Food Service Worker card, CPR/First Aid certification preferred

Experience: Restaurant/Guest Service/Reservations experience preferred

Knowledge, Skills, and Abilities:

•          Knowledge of general restaurant operations to include seating/capacity options, appropriate staffing levels, service equipment, and guest relations

•          Ability to memorize and recite menu items

•          Ability to effectively resolve customer complaints and concerns in a friendly, positive manner.

•          Ability to memorize and perform The Scott Resort & Spa Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

•         Behaves ethically and honestly

•         Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

•         Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest (internal and external) should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, associates must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Posted April 24, 2026

About The Scott Resort & Spa

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.             

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V

About Marc & Rose Hospitality

Practicing Genuine Hospitality Since 1962

Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.

We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.

We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.

Why people like to work here

Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.