Assistant F&B Operations Mgr

A great Assistant Food & Beverage Operations Manager is someone who:

• Is passionate about going above and beyond for our customers.
• Acts as an ambassador for their restaurant and the airport.
• Can quickly connect with customers and make them feel welcome.
• Sends customers off on their journey so they feel appreciated for their business.
• Is reliable, dependable and a team player.
• Enjoys working in a fast-paced environment.
• Is open to new ideas and suggests ideas of their own.
• Treats everyone with respect and shows appreciation for a job well done.
• Uses the tools and training we provide to get the job done right.

Essential Functions:

• Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures
• Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
• Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
• Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
• Uses judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
• Monitors progress towards unit goals and assigns associates to meet those objectives
• Provides input and recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
• Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
• Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
• Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.