Lakeside Lounge Concierge

Description

Position: Lakeside Lounge Concierge

Schedule: Five (5) days per week with flexible availability, including weekends, holidays, and additional days as operational needs require.

Position Overview

The Lakeside Lounge Concierge serves as the primary host for the Lakeside Lounge, delivering a refined, high‑touch private club experience. This role is responsible for lounge access control, exceptional member service, food and beverage support, and maintaining the cleanliness, organization, and presentation of all lounge areas. The Concierge must demonstrate professionalism, discretion, attention to detail, and a strong commitment to hospitality while supporting daily Food & Beverage operations.

Essential Duties & Responsibilities

Guest & Member Service

• Provide proactive, engaging, and courteous service to all members and guests
• Maintain a welcoming, calm, and service‑focused presence at all times
• Respond promptly and professionally to member requests and service needs
• Uphold discretion and confidentiality in all member‑facing and private club areas
• Support a luxury club environment that is quiet, comfortable, and well‑maintained

Lounge Access & Facility Oversight

• Monitor and control lounge access to ensure entry by authorized members and associates only
• Conduct continuous walkthroughs of assigned areas to ensure cleanliness, organization, and presentation standards are met
• Maintain spotless appearance of lounge, patio, restrooms, seating areas, lockers, counters, mirrors, and fixtures
• Coordinate with Housekeeping and Engineering to address maintenance or cleanliness concerns
• Report facility issues or supply shortages promptly to leadership
• Secure and lock all cabinets, refrigerators, and doors at closing

Food & Beverage Service Support

• Take food and beverage orders within the lounge and patio areas
• Accurately enter orders into the InfoGenesis POS system, including modifiers and special requests
• Communicate effectively with kitchen, bar, and service teams to ensure timely, accurate delivery
• Deliver food and beverages promptly with proper presentation and professionalism
• Maintain cleanliness and organization of service stations, trays, beverage stations, refrigerators, and storage areas
• Prepare lounge areas each morning and ensure they remain stocked throughout the day
• Monitor inventory levels of snacks, coffee, hydration stations, and amenities
• Assist bartenders and outlet staff during events or high‑volume service periods

Bar Operations & Beverage Service

• Prepare and serve alcoholic and non‑alcoholic beverages according to established recipes and standards
• Comply with all alcohol service laws and responsible beverage service practices
• Follow strict portion control standards; all pours must be measured using a jigger
• Execute beverage orders in the order received through the POS system
• Maintain accurate bar inventory levels and requisition supplies as needed
• Ensure proper storage, labeling, rotation, and cleanliness of all bar products
• Maintain a clean, organized, and visually appealing bar area at all times

Member Privacy & Professional Standards

• Maintain absolute discretion regarding member presence, conversations, and personal information
• Respect privacy in locker rooms and changing areas; avoid unnecessary interactions
• Never disclose member activities or information to unauthorized parties
• Knock or announce presence when entering areas requiring privacy
• Immediately report safety concerns or inappropriate behavior to leadership

General Expectations

• Adhere to all Horseshoe Bay Resort policies, procedures, safety standards, and sanitation guidelines
• Maintain a professional appearance in accordance with property and health code standards
• Attend required meetings and training sessions
• Demonstrate flexibility to adapt to operational needs and workload changes
• Work collaboratively and maintain positive communication with leadership and team members
• Perform additional duties as assigned

Physical & Mental Requirements

• Ability to stand, walk, and perform duties for extended periods
• Frequently lift and carry up to 50 pounds
• Ability to work in a fast‑paced, high‑volume service environment
• Demonstrated problem‑solving skills and attention to detail
• Knowledge of food safety, sanitation, and cleanliness standards
• Ability to work effectively as part of a team
• Commitment to maintaining a clean, safe, and environmentally responsible workplace

Why Join Our Team?

We value the associates who support our world‑class golf and club experiences and offer a rewarding resort lifestyle with competitive benefits.

Resort Lifestyle Perks

• Golf and amenity privileges*
• Subsidized associate housing and shuttle service
• Competitive pay and weekly meal subsidies
• Retail and dining discounts
• Travel discounts at over 100 Crescent Hotels & Resorts nationwide
• Career development opportunities, including the Manager in Training (MIT) program

Full‑Time Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with employer match
• Short‑ and Long‑Term Disability coverage
• Accident and Critical Illness insurance
• Access to the Associate Relief Fund

*Privileges based on occupancy and business levels.

Qualifications

Conducted routine walkthroughs, restocked supplies, reported maintenance issues, and collaborated with Housekeeping, Engineering, and F&B teams to ensure operational excellence.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Education

• Some college (Preferred)
• High School (Preferred)

Experience

• Required

  Conducted routine walkthroughs, restocked supplies, reported maintenance issues, and collaborated with Housekeeping, Engineering, and F&B teams to ensure operational excellence.

• Required

  Supported Food & Beverage operations by taking and delivering food and beverage orders, ensuring accuracy, presentation, and timely service.

• Required

  Managed lounge access control, responded to member requests promptly, and upheld strict privacy and discretion standards at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.