Reception Supervisor

The Humaniti Montreal Hotel is the first Autograph Collection by Marriott hotel to grace Quebec with its sophisticated elegance. Open since June 2021, the hotel is nestled within a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health food store, a fitness center, meeting rooms, and a spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. The exceptional Humaniti Montreal Hotel is a next-generation hotel for true global citizens. A unique hotel that subtly permeates a rich ecosystem of experiences, inspiring design, and a captivating lifestyle.

Join the Humaniti community!

Here are the advantages and privileges offered by the Humaniti Hotel:

• To thrive within a positive, friendly and dynamic team, in a beautiful environment where it is pleasant to work.
• The opportunity to take on new challenges and develop your career across North America.
• Employee benefits, such as life, disability, medical and dental insurance, are partly provided by the employer.
• The pension plan, employer's RRSP contribution.
• Public transport pass or parking pass offered.
• Various employee recognition programs.
• Various training programs.
• Discounts in our hotel chain.

Summary Description

We are looking for dynamic, engaging leaders who love their city and want to create a memorable and personalized experience for each of our guests. The Reception Supervisors will be responsible for managing the daily operations of the reception desk and will oversee the entire guest experience.
Our front desk supervisors will guide our housekeepers and valets to provide our guests with impeccable service that reflects our DNA: sophisticated, engaging, and connected. At Hotel Humaniti Montreal, we seek people who are passionate about people and who will deliver an experience that embodies our wellness concept to our guests.

Tasks and Responsibilities

• To support, supervise, and guide the reception team in all processes of interaction with our guests.
• Participate in the training of the reception team and ensure daily monitoring of learning progress.
• Ensure that the reception team has the necessary tools for the smooth running of operations.
• Responsible for customer requests and their completion within the established deadlines according to hotel standards.
• Monitor the daily operations of the reception area.
• Responsible for customer satisfaction and complaints management.
• Respond to customer comments on various booking platforms and ensure after-sales follow-up.
• Ensures proper management of client files and invoicing.
• To offer a service that exceeds our clients' expectations and to convey this quality of service to the entire team.
• Responsible for ensuring compliance with hotel standards and policies.
• Perform any other related tasks.
• To ensure a smooth flow of service offered with the different departments of the hotel.

Skills and Requirements

• College or university diploma in hotel management, or any other equivalent training.
• Excellent organizational skills, ability to manage priorities and provide outstanding customer service.
• Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.
• Ability to work under pressure and know how to manage stress.
• Proactivity, initiative, and autonomy.
• Enhanced skills in personnel management.
• (2) years of experience in the hotel industry, at the reception desk.
• (1) year of experience in team supervision in the hospitality industry.
• Bilingual (French and English, a requirement due to an international clientele).
• Experience with Marriott chain hotels is an asset.