Catering Services Director

Pay

The expected pay for this role is Competitive

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027

 Help us delight the world by applying today.

What will you do?

• Lead and inspire the catering operation across event days, non-event days, meetings and events, and tours, driving exceptional guest experiences, operational excellence, and strong external partnerships
• Oversee food and beverage operations to a high standard, ensuring efficient stock management and purchasing to meet financial targets and margins
• Support Heads of Department and team members through recruitment, training, and performance management
• Drive performance through managing budgets, labour costs, quality standards, KPI action plans, and sales opportunities across operations, including tours, meetings, and events
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, adhering to legislations and maintaining Delaware North’s policies and standards of excellence

More about you

• Further education qualification in Catering, or relevant Business degree
• Experience in high volume and quality food operations, with a strong understanding of catering facilities
• Experience managing meetings and events sales or tours programmes
• 2+ years’ experience managing three or more senior managers is beneficial
• 3+ years’ financial accountability for a large single site or several smaller sites is beneficial

Physical requirements

• Availability to work evenings and weekends