Rooms Division Supervisor

Description

At The Queen's Cue and Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Summary

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking a hands-on Rooms Operations Supervisor to join our opening team! Working closely with the Rooms Division Manager, you will support the daily operation of the Front Office and Housekeeping departments, with a strong focus on guestroom quality, front-desk coverage and the overall guest experience.

This is an operational role for someone who enjoys being present on the floor, supporting the team and leading by example. You will complete guestroom inspections, assist with front-desk shifts, respond to guest requests and help ensure every room and arrival experience reflects the standards expected of a Marriott Tribute Portfolio hotel.

Key Responsibilities

• Support the daily operation of the Front Office and Housekeeping departments under the direction of the Rooms Division Manager.
• Work scheduled front-desk shifts, including completing guest check-ins and check-outs, processing payments and responding to guest requests.
• Complete regular inspections of guestrooms and public areas to ensure cleanliness, presentation and maintenance standards are consistently achieved.
• Communicate room-status updates, priority rooms and guest requests between the Front Office and Housekeeping teams.
• Assist in coordinating room readiness, early arrivals, late departures, room moves and other daily operational requirements.
• Lead associates during assigned shifts by providing direction, answering questions and supporting the smooth flow of operations.
• Monitor the guest arrival experience and ensure special requests, preferences and VIP amenities are prepared and communicated appropriately.
• Respond promptly and professionally to guest concerns, resolving issues where possible and escalating more significant matters to the Rooms Division Manager.
• Maintain a working knowledge of hotel services, amenities, room types, local attractions and Marriott Bonvoy benefits.
• Assist with training new Front Office and Housekeeping associates on departmental procedures and service expectations.
• Monitor cleanliness, organization and presentation throughout guest-facing areas of the hotel.
• Identify maintenance concerns during room inspections and ensure they are documented and communicated for follow-up.
• Assist with lost-and-found procedures, key control, guest deliveries and other departmental processes.
• Support overnight, weekend and holiday operations when required based on business levels.
• Ensure compliance with hotel policies, Marriott standards, health and safety requirements and applicable privacy procedures.
• Work collaboratively with all hotel departments to ensure guest requests and operational concerns are addressed efficiently.
• Perform other duties as assigned by the Rooms Division Manager to support the overall operation of the hotel.

What We Offer

• Competitive hourly wage of $21.00 per hour.
• Comprehensive benefits plan for eligible associates and their family members.
• RRSP matching program for eligible associates.
• Flexible scheduling designed to support work-life balance.
• Associate and family travel discounts at Crescent-managed hotels across North America, as well as Marriott properties worldwide.
• 50% dining discount at The Queen’s Cue and The Boar’s Head.
• A supportive, collaborative workplace where your contribution is valued, trusted and recognized

Does This Sound Like You?

You are a hands-on hospitality professional who takes pride in well-presented guestrooms, smooth arrivals and thoughtful guest service. You enjoy being involved in the daily operation, whether you are inspecting rooms, supporting the front desk, responding to a guest request or helping the team through a busy shift.

You set the standard through your actions, communicate effectively and stay composed when priorities shift. You pay close attention to detail and recognize that even the smallest touches—from how a guestroom is presented to how a concern is addressed—have a meaningful impact on the overall guest experience.

To be successful in this role, you will bring:

• Previous experience in a hotel Front Office, Housekeeping or Rooms operation.
• Previous supervisory or team-lead experience is preferred.
• A strong understanding of guest service and hotel operational standards.
• The ability to complete detailed guestroom inspections and identify cleanliness, presentation and maintenance concerns.
• Confidence working at the front desk, including completing check-ins, check-outs and payment transactions.
• Strong communication, interpersonal and problem-solving skills.
• A guest-first mindset and the confidence to respond professionally to concerns and requests.
• Strong organizational and time-management skills, with the ability to manage changing priorities.
• Experience using a hotel property-management system is preferred.
• Familiarity with Marriott systems, standards or Marriott Bonvoy is considered an asset.
• A professional appearance and a commitment to maintaining high hospitality standards.
• The ability to stand and walk for extended periods and lift up to 25 lbs. (11 kg) when required.
• Flexibility to work a variety of shifts, including days, evenings, weekends and holidays, based on business needs.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.