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Director, Operations Performance

HMSHost

6905 Rockledge Drive
Bethesda, MD 20817

Corporate Office
Managed By Avolta
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Compensation: $127,600 to $159,500 per year, Full-Time

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations.

Essential Functions:

  •    Sets strategic direction for evaluating the cost and benefit of existing controls; provides support to operational teams by developing new procedures and assuring compliance with all corporate policies
  •    Ensures that Duty Free, Duty Paid, and F&B Operations are in compliance with the operational and financial policies, as well as for the ongoing improvement of facilities, operations, productivity, and effectiveness both individually and collectively
  •    Provides leadership on internal control matters and directs efforts to maintain appropriate internal control standards including training to ensure the accuracy and integrity of financial statements
  •    Coordinates the budget and forecast process, including review and validation
  •    Supports short-term and long-term regional strategies designed to deliver on key financial metrics; partners with branch management and other peers to identify income and expense opportunities and implement solutions
  •    Prepares business analysis, reports and presentations, including developing financial bridges; provides strong fact-based due diligence analysis as a company functional lead in support of new business opportunities
  •    Serves as the management liaison to Operations leadership; effectively communicates and presents critical business/financial matters maintaining continuous lines of communication
  •    Contributes to the development of field finance strategic goals and objectives, as well as the overall management of the organization
  •    Provides input for company-wide period exception reports with a summary of key performance indicators for senior management
  •    Oversees the period closing process with Operations and ensures that branch and enterprise results are reported accurately to guarantee the integrity of the financial results
  •    Reviews P&L’s/KPIs/OKRs with Operations in conjunction with corporate/regional/functional team and develops improvement plans for Sales, Cost, and Labor Optimization to attain budgeted and forecasted targets; ensures that Field Finance is adhering to the strategic plan, delivering status reports to local and area Operations leadership

    Reporting Relationship: The Director of Operations Performance reports to the Senior Director of Operations Performance

    Major Interdependencies: Business Analytics, Operations Support Services, Operations, Loss Prevention, Risk Management, Finance

    Minimum Qualifications, Knowledge, Skills, and Work Environment: 

  •    Education and Experience: The combination of education and professional experience must exceed 8 years:o    In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs o    In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programso    A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement    An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement o    In the industry: 3-5 years of Hospitality, F&B and/or Retail experience 
  •    Specialized Skillset/Competencies/Traits:o    Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis) o    Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendorso    Requires experience interpreting and commenting on contractual agreementso    Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization’s goalso    Demonstrated history of anticipating the needs of the business and complex stakeholderso    Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalso    Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
  •    Location/Travel:o     This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations o    This position requires up to 25% travel

    Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

    • Posted August 17, 2026

    About HMSHost

    HMSHost Leading the Industry

    HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

    About HMSHost

    Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit HMSHost.com for more information.

    About Avolta

    Career takeoff.

    Our diverse workforce, representing over 150 nationalities, is the drum beat behind

    our vision to become the most innovative and successful travel experience player. Each

    team member strives to bring Avolta to life every day, turning our collective aspirations into achievements.

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