Area Sales Catcher / Sales Coordinator

Summary:                      

To support the sales managers / RDOSM in achieving customer satisfaction by performing administrative duties relating to sales, guests, and hotel communications.  

Essential Functions:   

• Answer sales office phones when sales staff is not available.
• Route incoming opportunities to the appropriate Group / Transient Sales Manager
• Manage all incoming leads into the sales office through various channels, including CVENT, Salesforce, email, and voicemail.
• Manage and maintain general sales and property-specific email inboxes.
• Follow up on all customers’ needs and inquiries efficiently and expeditiously, either the same day or by 11 a.m. the next business day.
• Prepare sales-related documents (e.g., proposals, contracts, brochures, and promotional material) throughout the sales process.
• Coordinate all group and business transient (when required) business as contracted by the sales manager and/or DOSM. Contact and provide appropriate follow-up on all signed/contracted business within (5) working days. Determine and coordinate all customer needs.
• Assist in making reservations (individual and/or VIP), checking daily arrivals, and awarding points (as needed) while ensuring lines of communication remain open between all respective departments.
• Attend daily stand-up meetings, weekly resume, and sales/other meetings as deemed necessary.
• Develop an effective communication and information system with the hotel team to disseminate details of upcoming groups, meetings, and special events.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Account Service and Management: Maintain well-documented, accurate, organized, and up-to-date file management to support client interpersonal interactions.
• Become the Hotel Planner contact and work leads from lead to contract.
• Assist with completing any required sales reports.
• Conduct site inspections as needed.
• Maintain office supplies and space as needed.

Non-Essential Functions: 

• Assist with special projects as needed.