Photo of Courtyard by Marriott Montreal Airport / Residence Inn Montreal Airport, Montreal, QC, Canada

Assistant(e) directeur.rice des réceptions - Assistant Front Office Manager

Courtyard by Marriott Montreal Airport / Residence Inn Montreal Airport

7000 Place Robert-Joncas
Montreal, QC H4M 2Z5
Canada

Hotel with 160 Rooms
Managed By Urgo Hotels & Resorts Canada
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Part-Time

Courtyard® & Residence Inn® Montréal Aéroport
7000, Place Robert-Joncas, Ville Saint-Laurent (Montréal)

About Us:
Joining the Courtyard Montréal Airport and the Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modernity, and service excellence come together. Ideally located near Montréal-Trudeau Airport, our recently renovated properties offer a distinctive experience for both business and leisure clientele. At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine and its chic and warm atmosphere. By joining us, you become part of a committed, professional, and collaborative team. You also become part of the Marriott International network, globally recognized for its hospitality, excellence standards, development programs, and career advancement opportunities.

What We Offer
We offer a stimulating, human, and structured environment with competitive benefits:

  • Registered Retirement Savings Plan (RRSP) with employer contribution
  • Comprehensive group insurance
  • Paid vacation, personal days, and statutory holidays
  • Exclusive Marriott discounts at more than 8,000 hotels worldwide
  • Recognition program, wellness initiatives, and internal events
  • Referral bonus and performance incentives
  • Complimentary parking
  • Professional uniform dry cleaning
  • Company-paid cell phone
  • Ongoing training, Mentorship Program, and professional development support
  • The opportunity to take on new challenges and advance your career across North America.
  • Renovated, stable, and collaborative environment
  • Several other benefits to discover along the way
Role and Mission

Reporting to Front Office leadership, the Assistant Front Office Manager plays a key role in the daily management of Front Office operations. She supports leadership in supervising teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while ensuring the smooth execution of daily operations.

Responsibilities Operational Supervision
  • Ensure the smooth daily operation of the Front Office and guest experience
  • Support leadership in managing operations of both hotels
  • Quickly intervene in operational situations or guest complaints
  • Ensure compliance with Marriott procedures, standards, and policies
  • Conduct inspection rounds and ensure service quality Team Management
  • Assist in supervising and coordinating Front Office teams
  • Participate in training and onboarding new employees
  • Communicate priorities, instructions, and objectives to teams
  • Foster a positive and collaborative work environment
  • Act as a resource person for employees during shifts Guest Experience and Service Quality
  • Ensure personalized service in compliance with Marriott standards
  • Handle guest situations and support teams in problem resolution
  • Analyze guest feedback and contribute to continuous service improvement
  • Collaborate closely with other departments (Housekeeping, Maintenance, Sales, F&B) Administrative and Organizational Support
  • Participate in scheduling according to operational needs
  • Ensure follow-up on certain administrative tasks related to Front Office operations
  • Maintain strict control of keys, billing, and security procedures
  • Contribute to monitoring departmental performance indicators Profile We Are Looking For Education and Experience
  • Diploma in hotel management, tourism, administration, or related field (An asset)
  • Knowledge of hotel systems (PMS, reservation systems) Professional Experience
  • Experience in Front Office or supervision in the hotel industry
  • Experience in a high-volume environment (an asset)
  • Experience within an international hotel chain (an asset) Skills and Qualifications
  • Positive leadership and field presence
  • Excellent organizational skills and sense of priorities
  • Strong customer service orientation
  • Excellent command of French and English, both spoken and written
  • Dynamism and team spirit
  • Good stress management in a dynamic environment Working Conditions
  • Full-time position
  • Schedule flexibility according to operational needs, occasional evenings and weekends.

    About Urgo Hotels Canada
    Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are part of a network of more than 235 hotels in North America, in Québec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

    The company is committed to employment equity and encourages all qualified individuals to submit their application, without distinction

    Proficiency in French and English, both spoken and written, is required for this position in order to communicate with English-speaking clientele, external suppliers, and to understand certain technical documents. English usage represents approximately 50% of the tasks related to the position.


    Courtyard® & Residence Inn® Montréal Airport
    7000 Place Robert-Joncas, Ville Saint-Laurent (Montréal)

    About Us

    Joining the Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

    Ideally located near Montréal-Trudeau International Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers.

    At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.

    By joining our team, you become part of a committed, professional, and collaborative environment. You will also be part of the Marriott International network, globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.

    What We Offer

    We offer a stimulating, people-focused, and structured environment with competitive benefits:

  • Employer-contributed Registered Retirement Savings Plan (RRSP)
  • Comprehensive group insurance coverage
  • Paid vacation, personal days, and statutory holidays
  • Exclusive Marriott discounts at over 8,000 hotels worldwide
  • Employee recognition programs, wellness initiatives, and team events
  • Referral bonus program and performance incentives
  • Complimentary parking
  • Professional uniform dry cleaning
  • Company-paid cell phone
  • Ongoing training, mentorship, and professional development opportunities
  • Opportunities for career growth across North America
  • Recently renovated, stable, and collaborative work environment
  • Additional benefits to be discovered throughout your journey with us Role and Mission

    Reporting to the Front Office leadership team, the Assistant Front Office Manager plays a key role in the daily operations of the Front Office.

    This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.

    Key Responsibilities Operational Supervision
  • Ensure the smooth daily operation of the Front Office
  • Support leadership in managing operations across both hotels
  • Quickly intervene in operational situations or guest concerns
  • Ensure compliance with Marriott procedures, standards, and policies
  • Conduct inspection rounds to ensure service quality Team Leadership and Engagement
  • Assist leadership in supervising and coordinating Front Office teams
  • Participate in training and onboarding new team members
  • Communicate priorities, expectations, and operational updates to staff
  • Foster a positive and collaborative work environment
  • Act as a resource person for employees during shifts Guest Experience and Service Quality
  • Ensure personalized service aligned with Marriott service standards
  • Handle guest situations and support the team in resolving issues
  • Review guest feedback and contribute to service improvements
  • Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations) Administrative and Organizational Support
  • Assist in scheduling according to operational needs
  • Support administrative tasks related to Front Office operations
  • Maintain strict control of keys, billing procedures, and security processes
  • Contribute to monitoring departmental performance indicators Profile We Are Looking For Education and Experience
  • Diploma or degree in Hotel Management, Tourism, Administration, or a related field
  • Experience working in a structured hotel environment
  • Knowledge of hotel systems (PMS, reservation systems) Professional Experience
  • Experience in Front Office operations or hotel supervision
  • Experience in a high-volume environment (an asset)
  • Experience within an international hotel chain (Marriott an asset) Skills and Qualifications
  • Strong leadership presence and operational involvement
  • Excellent organizational and prioritization skills
  • Strong focus on guest service and guest experience
  • Excellent command of French and English, both spoken and written Personal Qualities
  • Strong sense of responsibility and autonomy
  • Ability to manage priorities and unexpected situations
  • Dynamic team player
  • Ability to work effectively in a fast-paced environment Working Conditions
  • Full-time position
  • Schedule mainly during daytime hours with flexibility based on operational needs
  • Occasional evenings and weekends About Urgo Hotels Canada

    Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise.

    Following our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are now part of a network of more than 235 hotels across North America, including Québec and Ontario.

    Guided by our values, we create engaging work environments and memorable guest experiences.

    Urgo Hotels Canada is committed to employment equity and encourages all qualified individuals to apply.

    • Posted August 27, 2026

    About Courtyard by Marriott Montreal Airport / Residence Inn Montreal Airport


    Courtyard by Marriott Montreal Airport

    Discover ultimate comfort at our hotel near Montreal Airport

    Experience outstanding convenience at Courtyard Montreal Airport, your premier hotel choice in Montreal, Quebec. Nestled near Montréal‑Trudeau International Airport, our family‑friendly hotel offers complimentary shuttles for an easy arrival. Enjoy comfort and productivity at our modern business hotel in Montreal. Explore top attractions including St. Joseph’s Oratory and Centre Bell. Guests planning longer visits will appreciate an extended-stay hotel in Montreal with added convenience. Travelers flying through YUL will enjoy the ease of staying at a Montreal Airport hotel just minutes from the terminal. Relax in elegant rooms, enjoy Il Soffio Restaurant & Bar, stay active in the fitness center, and unwind in the indoor pool and whirlpool.

    Residence Inn Montreal Airport


    Relax In Style At Our Montreal Airport Hotel

    Make yourself at home at Residence Inn Montreal Airport. As a Montreal airport hotel, we offer a courtesy shuttle to Montreal-Pierre Elliott Trudeau International Airport to make your travels hassle-free. Travelers seeking a hotel in Montreal, Canada will appreciate our convenient location near attractions such as Technoparc Montreal and the Saint-Laurent borough, home to popular shopping and dining spots. After an eventful day, head back to our spacious suites to recharge at our hotel in Montreal, Quebec designed for extended stays. Our accommodations feature separate areas for living, dining, and sleeping as well as fully equipped kitchens. Prep for your day with our free breakfast before heading into one of our seven event rooms for your corporate gathering. After a successful day of meetings, unwind at our pet-friendly hotel in Montreal and cheers with coworkers on our outdoor summer terrace.

    About Urgo Hotels & Resorts Canada


    Welcome to Urgo Hotels Canada

    Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.

    At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.

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