Front desk agent

Nestled in the heart of the Richelieu Valley, Hôtel Rive Gauche offers an incomparable experience and is the ideal space for business travelers and hosts seeking an exclusive experience. Over the years, Hôtel Rive Gauche has distinguished itself through its expertise in organizing a multitude of events, whether sumptuous weddings, productive business meetings, or other memorable celebrations. Furthermore, its restaurant, Le Coureur des Bois, is a true gastronomic destination, offering an exceptional culinary experience to food enthusiasts and wine lovers.

Join us in making every stay a memorable experience!

Here are the advantages and privileges that Hôtel Rive Gauche offers you:

• Flourish within a positive, friendly and dynamic team, in a beautiful environment where it is pleasant to evolve.
• The opportunity to take on new challenges and advance your career across North America.
• Various employee recognition programs.
• Various training programs.
• Discounts in our hotel chain.
• Uniform provided, after the probation period.
• Free parking and coffee.

Job Description

We are looking for a front desk agent who wishes to provide warm and personalized service to our clientele while respecting the standards and norms of our hotel.

Reporting to the Director of Operations, the incumbent's function is to perform tasks directly related to the client's stay such as reserving rooms, welcoming clients upon arrival and during their stay, providing information about the establishment and its services as well as the tourist attractions of the region, making sales and ensuring the coordination of the various services of the establishment.

Main Tasks and Responsibilities

• Provide courteous and professional service, being proactive and focused on guest needs.
• Welcome and register guests.
• Individual and group reservation bookings.
• Answer the phone, make reservations, process payments and all other tasks related to front desk reception in hospitality as well as the restaurant.
• Respond to client requests and/or direct them to appropriate colleagues in order to effectively address each request.
• Perform all other related tasks deemed necessary by management.

Requirements

• Professional presentation required.
• Ability to work on a variable schedule (day, evening, night, weekends and holidays)
• Be comfortable with computers; have good learning ability.
• Have a positive personality, be dynamic and smiling.
• Be particularly responsible, reliable, resourceful and have initiative.
• Ability to work effectively under pressure, maintaining calm and a smile.
• Knowledge of hotel management software such as IQWARE an asset
• Ability to work as a team and share information effectively.
• Be in good physical condition and be able to stand for long hours.
• Study in tourism or hospitality or Experience in hospitality an asset.
• Must be legally eligible to work in Canada.