Reception & Customer Experience Agent | Full-time

Joining the Courtyard Montréal Airport and the Residence Inn Montréal Airport means integrating into two complementary hotels where comfort, modernity and service excellence meet. Ideally located near Montréal-Trudeau Airport, our recently renovated establishments offer a distinctive experience to business and leisure clientele, in a dynamic and international professional environment. At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refinement and chic, warm atmosphere. By joining us, you integrate into a committed, collaborative team focused on performance. You also become part of the prestigious Marriott International network, recognized worldwide for its exceptional hospitality, high standards, development programs and genuine career advancement opportunities.

What we offer

We offer a stimulating, structured and human environment, with competitive benefits:

• Exclusive Marriott discounts at more than 8,000 hotels worldwide
• Employee recognition program
• Wellness initiatives and internal events
• Referral bonus
• Parking included
• Recently renovated, stable and collaborative environment
• Advancement and professional development opportunities
• Several other benefits to discover throughout your journey

Your role

The front desk agent is the first point of contact with our guests. You accompany the client from arrival to departure, ensuring that you provide personalized, professional service in compliance with Marriott standards at all times. You play a key role in the guest experience and actively contribute to the reputation for excellence of our establishments.

Responsibilities

• Welcome, register and process guest departures in an efficient and professional manner
• Make, modify or cancel reservations and inform guests of hotel policies
• Ensure smooth communication with other departments regarding room status, VIPs, priorities, early or extended departures and special requests
• Verify and adjust charges to guest accounts
• Perform and balance cash transactions with rigor
• Respond to guest requests and resolve situations with professionalism and speed
  
  
  
  

Desired profile

• Excellent customer service skills
• Professional presentation and positive attitude
• Initiative, attention to detail and autonomy
• Ability to work under pressure and manage multiple priorities
• Comfort with computer systems and hotel environments
• Bilingualism (French / English) an important asset

About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are part of a network of more than 235 hotels in North America, Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

Our organization is an employer committed to professional equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used only for the purpose of lightening the text. We do not discriminate based on gender, ethnic background, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.

French-English bilingualism required to ensure effective communication with our clientele, our business partners and the various hotel stakeholders. Our establishments welcome a diverse business and leisure clientele, of which more than 50% is international. The ability to communicate effectively in French and English is therefore essential in the context of functions related to business development, negotiations, partnerships and customer service.