Photo of Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton, Pigeon Forge, TN

Front Desk Supervisor

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

3171 Parkway
Pigeon Forge, TN 37863

Hotel with 178 Rooms
Managed By Chartwell Hospitality

Team member travel benefits, Health Insurance, Dental Insurance, Vision

We are seeking a high energy, enthusiastic and service oriented Hospitality Leader who can oversee our Front Desk Operations! This position comes with excellent career advancement opportunities!
Full-Time

Join Our Team as a Front Desk Supervisor

Are you ready to be the face of our dynamic team? We are seeking a Front Desk Supervisor to bring their energy and passion to our front desk operations.

Why You'll Love Working With Us:
  • Lead a team of dedicated individuals
  • Engage with guests and create memorable experiences
  • Opportunities for growth and development
  • Be part of a supportive and fun work environment
What You'll Do:
  • Oversee daily operations at the front desk
  • Train and mentor front desk staff
  • Ensure high levels of customer satisfaction
  • Handle guest inquiries and resolve any issues
What We're Looking For:
  • Previous experience in a customer service role
  • Excellent communication and leadership skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Passion for delivering exceptional service
Physical Requirements

While performing the essential functions of this position (and other duties as assigned), an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment. The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

If you're ready to take on a new challenge and be part of a vibrant team, apply now!

Benefits: 

  • Hotel and Travel Discounts
  • Dynamic Team and Excellent Culture
  • Professional and Personal Development with a growing company
  • Medical (w/HSA), Dental, Vision, Life & AD/D, LTD, STD, Voluntary Life and Supplemental Insurance
  • 401K with Company Match
  • PTO and Vacation
  • Tuition Reimbursement
  • Daily Pay
  • Bonus and Engagement Incentives
  • Other Travel and Entertainment Perks
Posted October 17, 2026

About Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

Lodge-style hotel close to Dollywood

Enjoy views of the Smoky Mountains and Little Pigeon River from our family-friendly hotel, combining rustic Southern charm and modern style. Across from the LeConte Center in downtown Pigeon Forge, we're a three-mile drive from Dollywood. We have a seasonal outdoor pool with water fountain and slide, a patio with fire pit, and a restaurant with a full bar.

About Chartwell Hospitality


Our Story

Founded in 2003 in Nashville, TN, Chartwell Hospitality began with a simple goal: to be the absolute best in the hospitality business. Since then, we’ve grown into a fully integrated real estate firm specializing in hotel acquisition, development, and management.

Redefining Hospitality


Over the years, we’ve spearheaded the creation of some of the best branded, limited and full-service hotels in America. As a result, our properties consistently surpass the competition in occupancy and market rates, redefining excellence in hospitality for our investors, associates, and guests.

Our Investment Strategy


At Chartwell Hospitality, we’re never a distant partner. Rather, we approach every real estate investment with an entrepreneurial spirit and an ownership mentality. That means we invest our own capital alongside that of our private and institutional investors. Knowing this, we scrutinize every prospective opportunity, factoring in:

  • Demand generators like corporate, leisure, and residential growth
  • Location values and property fundamentals
  • Market cycles and timing
  • Long-term and potential ROI
Work at Chartwell

Your Fulfilling Career Begins Here.

At Chartwell Hospitality, we want you to succeed. That’s why we offer outstanding benefits to promote good health and financial security for you and your family.

Partner with Chartwell

Whether you’re an investor or simply looking to grow your career in the hospitality industry, you’re invited to be part of an elevated hotel experience with Chartwell Hospitality. Reach out today to learn more.