Restarurant Server

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Hotel Valencia Riverwalk is part of Valencia Hotel Group. a collection of hotels that are created for today’s passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY

The PM Restaurant Server is responsible for providing exceptional dinner service to guests in a courteous, efficient, and professional manner. This role involves taking orders, serving food and beverages, and ensuring guest satisfaction throughout the evening dining experience. The PM Restaurant Server must maintain a thorough knowledge of the menu, wine list, and daily specials, and be able to make recommendations based on guest preferences. Evening shifts may include working in the main dining room, bar area, private event spaces, or outdoor patios. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment. They must be able to multitask, communicate effectively with both guests and team members, and uphold the highest standards of hospitality.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Protect guest privacy and hotel information and follow all payment handling, alcohol-service, security, and hotel policy requirements.
  • Support revenue and guest-experience goals by promoting hotel outlets, special events, signature food and beverage offerings, and other approved promotions.
  • Complete required end-of-shift side work, including restocking, cleaning, organizing, securing service areas, and completing required checklists or shift documentation.
  • Maintain proper sanitation and organization of service stations, dining areas, equipment, menus, trays, and other service tools throughout the shift.
  • Respond to guest feedback and service issues promptly, take appropriate corrective action within established guidelines, and involve management when additional assistance is needed.
  • Coordinate with the front desk and other hotel departments regarding guest requests, room charges, special occasions, VIP guests, and service recovery needs.
  • Assist with hotel events, private dining, patio service, banquets, and other food and beverage outlets as business needs require.
  • Maintain awareness of guest allergies and dietary restrictions and communicate them accurately to the kitchen and management while following established food-safety procedures.
  • Accurately enter orders, process payments, close checks, and follow hotel procedures for discounts, voids, comps, room charges, and other approved adjustments.
  • Be able to use hotel systems: TABIT POS, OpenTable and Alice 
  • Monitor tables throughout the meal and proactively replenish beverages, clear used items, reset tables, and maintain a polished and comfortable dining environment.
  • Verify orders for accuracy and timing, communicate special requests and modifications clearly to the kitchen and bar, and follow up with guests after food and beverages are delivered.
  • Use suggestive selling techniques to enhance the guest experience and increase food and beverage sales while remaining attentive to guest preferences and needs.
  • Maintain thorough knowledge of food and beverage menus, ingredients, preparation methods, wine and cocktail offerings, daily features, and hotel promotions in order to confidently answer questions and make appropriate recommendations.
  • Follow proper steps of service from greeting and seating through order taking, food and beverage delivery, table maintenance, check presentation, payment, and farewell.
  • Complete opening and closing side work, including stocking service stations, polishing glassware and silverware, setting tables, cleaning and setting up the terrace, and ensuring all service areas are fully prepared for the shift.
  • Prepare dining area for dinner service, greet and serve guests, monitor and manage food and wine inventory, assist other departments, maintain cleanliness and safety, process payments and close checks, and complete end-of-shift duties.
• Guest Services
  • Greet guests warmly upon arrival, respond promptly to guest requests, handle guest complaints professionally, assist with accommodation, monitor guest satisfaction throughout the meal, provide personalized service, and ensure a smooth and pleasant dining experience
  • Must maintain guest satisfaction by meeting hotel dining standards
• Team Support and Training
  • Support team members during busy service periods, collaborate with coworkers, train new hires on service procedures, provide guidance and feedback, ensure team compliance, participate in pre-shift meetings, encourage teamwork and communication
  • Attend required meetings
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Attend in monthly Food and Beverage Meetings. 
  • Participate in ongoing training to stay updated on menu items, service standards, and company policies. 
  • Assist in maintaining the ambience of the hotel 
  • Must be comfortable using the Paycom app or computers to complete training
  • May use device (Alice App) to communicate with team members internally during shift to assign/ complete tasks.
• Communication and Reporting
  • Maintain open communication with kitchen and service staff, relay guest feedback and special requests, report inventory shortages or equipment issues, document shift activities, participate in pre-shift briefings, coordinate with front desk, notify management of any safety concerns or policy violations
• Safety & Compliance
  • Comply with hotel policies and local health regulations, use equipment safely and report any malfunctions or safety concerns, maintain awareness of guest allergies or dietary restrictions, adhere to uniform and grooming standards, ensure dining and service areas are clean and hazard-free, and follow all food safety and sanitation guidelines.
  • Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Report any incidents, accidents, or unsafe conditions immediately to management.

BASICS 

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor
• Following all opening, shift, and closing procedures
• Must be able to complete a checklist every shift. 
• Weekly rehearsals to upkeep standards will be administered and utilized.
• Learn and rehearse Hotel 18 Core Service Standards.

Physical Requirements

• Sitting: Not a sitting position
• Standing/Walking: Will be standing and walking throughout the entire shift, including during food service, table maintenance, and guest interactions
• Lifting/Carrying: Must be able to lift and carry up to 30 pounds frequently, including trays of food, beverage containers, and cleaning supplies
• Other Physical Requirements: Ability to move quickly and safely in a fast-paced environment, including navigating around guests and other staff.  Exposure to a variety of surfaces, including kitchen/ tile/ wood flooring.  Daily use of stairs and occasionally elevators.

Working Environment

• Interior: Primarily works in the hotel restaurant, dining room, and service stations
• Exterior: May serve guests in outdoor patio or terrace areas during service, weather permitting.  Exposure to elements.

CANDIDATE PROFILE

Education and Experience

• High school diploma or equivalent required
• Hospitality or customer service coursework preferred
• Minimum of 6 months to 1 year of experience in food service, hospitality, or customer-facing roles
• Prior experience in a hotel or restaurant breakfast service is highly desirable
• Familiarity with point-of-sale (POS) systems and basic food safety practices is a plus

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to handle hotel devices and platforms such as Tabit POS, OpenTable, StayNTouch, and Alice
• Proficiency in Tabit POS
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC Certified and Food Handlers

BENEFITS:  

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.