Superviseur de la Réception - Front Office Supervisor
Courtyard by Marriott Montreal Airport / Residence Inn Montreal Airport
7000 Place Robert-Joncas
Montreal,
QC
H4M 2Z5
Canada
About Us
Joining Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modernity and service excellence come together.Located near Montréal-Trudeau Airport, our recently renovated properties offer a distinctive experience to business and leisure clientele. At the heart of our culinary offering, Il Soffio Restaurant & Bar serves Italian cuisine in a chic and warm atmosphere.
By joining us, you become part of a committed, professional and collaborative team within the Marriott International network, globally recognized for its hospitality, its standards of excellence and its career development opportunities.
Role and Mission Reporting to the Front Office Manager and their assistant, the Front Office Supervisor provides daily supervision of the front desk at the Courtyard and Residence Inn Montréal Airport. They act as Manager on Duty (Manager on Duty) when required and ensure smooth operations, in compliance with Marriott policies, hotel procedures and service standards.
The incumbent supports, guides and motivates front desk agents, resolves operational issues and makes the decisions necessary to ensure guest satisfaction and protect the interests of the hotel.
Key ResponsibilitiesLeadership and Team Management
- Supervise the daily operations of the front desk.
- Serve as a resource for front desk agents during their shift.
- Lead by example with a professional, respectful and service-oriented attitude.
- Foster a positive and collaborative work environment.
- Assume operational responsibility for the hotel when designated as Manager on Duty (Manager on Duty).
- Conduct a complete review of operations at the beginning and end of each shift.
- Review, approve and follow up on shift reports before they are submitted.
- Ensure all pending follow-ups are completed before the end of the shift or transferred to the next manager or supervisor.
- Maintain constant communication with other departments.
- Provide a warm, professional and personalized welcome.
- Resolve complaints professionally and independently.
- Take the initiative needed to restore guest satisfaction.
- Authorize compensation in accordance with hotel policies.
- Follow up with guests after a situation has been resolved.
- Promptly notify a manager when a situation requires their intervention.
- Ensure complete transfer of important information between shifts.
- Communicate clearly with the teams at both hotels.
- College or university diploma in hotel management, tourism or administration, or any equivalent combination of education and experience.
- Relevant front desk experience in a structured hotel environment.
- Experience in team supervision (asset).
- Proficiency with hotel IT tools (PMS, reservation systems, etc.).
- Strong autonomy
- Initiative
- Excellent communication skills
- Effective priority management
- Ability to manage stressful situations
- Guest orientation
- Bilingualism in French and English.
- Availability to work days, evenings, nights, weekends and holidays according to operational needs.
Language RequirementBilingualism (French and English) is required for this position. More than 50% of our business and leisure clientele is international. The incumbent must communicate effectively in both languages with guests, the teams of both hotels and various stakeholders, particularly for welcoming guests, resolving complaints and managing operations as Manager on Duty.
Employment Equity
Urgo Hotels Canada subscribes to the principles of employment equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability or any other ground protected by provincial or federal laws. The masculine form is used solely to lighten the text.
About Courtyard by Marriott Montreal Airport / Residence Inn Montreal Airport
Courtyard by Marriott Montreal Airport
Discover ultimate comfort at our hotel near Montreal Airport
Experience outstanding convenience at Courtyard Montreal Airport, your premier hotel choice in Montreal, Quebec. Nestled near Montréal‑Trudeau International Airport, our family‑friendly hotel offers complimentary shuttles for an easy arrival. Enjoy comfort and productivity at our modern business hotel in Montreal. Explore top attractions including St. Joseph’s Oratory and Centre Bell. Guests planning longer visits will appreciate an extended-stay hotel in Montreal with added convenience. Travelers flying through YUL will enjoy the ease of staying at a Montreal Airport hotel just minutes from the terminal. Relax in elegant rooms, enjoy Il Soffio Restaurant & Bar, stay active in the fitness center, and unwind in the indoor pool and whirlpool.
Residence Inn Montreal Airport
Relax In Style At Our Montreal Airport Hotel
Make yourself at home at Residence Inn Montreal Airport. As a Montreal airport hotel, we offer a courtesy shuttle to Montreal-Pierre Elliott Trudeau International Airport to make your travels hassle-free. Travelers seeking a hotel in Montreal, Canada will appreciate our convenient location near attractions such as Technoparc Montreal and the Saint-Laurent borough, home to popular shopping and dining spots. After an eventful day, head back to our spacious suites to recharge at our hotel in Montreal, Quebec designed for extended stays. Our accommodations feature separate areas for living, dining, and sleeping as well as fully equipped kitchens. Prep for your day with our free breakfast before heading into one of our seven event rooms for your corporate gathering. After a successful day of meetings, unwind at our pet-friendly hotel in Montreal and cheers with coworkers on our outdoor summer terrace.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
