Director of Information Technology (IT)

Location: Regional office located in Montreal

With over 40 years of expertise in the management, development and repositioning of hotel properties, we continue to pursue ambitious growth. Our strategic alliance with Hersha Hospitality Management (HHM) propels us across North America, with more than 235 hotels, including 18 in Canada

What sets us apart? A dynamic corporate culture driven by strong values:
? Entrepreneurial spirit
? Solutions orientation
? Positive leadership
? Authentic collaboration

Are you passionate about hospitality and want to work in a stimulating environment where your ideas matter? Join a committed team built on respect, growth and the determination to always offer the best to our clients.

Urgo Hotels Canada offers you much more than a job. Here, you build your future.

WHAT WE OFFER

• Dynamic and collaborative work environment.
• Opportunities for advancement and professional development.
• Comprehensive employee benefits program.
• Employee discounts on accommodation and company services.
• Valued work-life balance.
• Preferential rates at all Marriott hotels

Director of Information Technology (IT)
Urgo Hotels Canada — Regional position

Position Summary
The Director of Information Technology is responsible for the management, security and evolution of the IT infrastructure and systems of all hotels and the regional office. He or she ensures the reliability of technological tools in order to support teams and provide a seamless experience to hotels in their infrastructure.
They work in collaboration with hotel management, regional teams, suppliers and the technology representatives of the various hotel brands.

Main Responsibilities
Infrastructure and Systems Management

• Ensure the proper operation of networks, servers, computer workstations, telecommunications equipment and cloud services.
• Supervise systems used in hotels, including property management systems (PMS), point of sale (POS) systems, Wi-Fi, telephony and administrative tools.
• Plan maintenance, updates and replacement of equipment for the regional office.
• Maintain an up-to-date inventory of equipment, software, licenses and access for the regional office.
• Ensure compliance with the technology requirements of the various brands.

Operational Support

• Organize and supervise IT support provided to hotels and the regional office.
• Prioritize requests according to their urgency and their impact on operations and guests.
• Coordinate incident resolution with suppliers and follow up until resolution.
• Define escalation procedures and coordinate the handling of IT emergencies.
• Support teams in using tools and foster their independence.

Cybersecurity and Data Protection

• Implement and maintain appropriate IT security measures.
• Supervise access management during hires, role changes and departures.
• Ensure backups are performed and verify restoration procedures.
• Develop and test IT disaster recovery plans to support business continuity.
• Raise employee awareness of cybersecurity best practices.
• Coordinate the response to security incidents and collaborate with the relevant managers to protect personal information and payment data.

Projects and Technology Development

• Develop a technology plan that meets the current and future needs of the organization.
• Lead system implementation, migration and integration projects.
• Coordinate the IT component of hotel openings, acquisitions and renovations.
• Evaluate proposed solutions based on their usefulness, cost and compatibility with existing systems.
• Monitor schedules, budgets and the quality of deliverables.

Supplier and Budget Management

• Prepare and monitor operating and capital IT budgets.
• Evaluate suppliers, negotiate agreements and monitor service quality.
• Control costs related to equipment, subscriptions, licenses and contracts.
• Recommend opportunities for standardization and savings across the portfolio.

Desired Profile

• Training in computer science, information technology or a related field, or equivalent experience.
• Minimum of five years of relevant experience, including management of projects, suppliers or teams.
• Experience in a multi-site environment; hospitality experience is an important asset.
• Strong command of network infrastructure, cloud environments, cybersecurity and IT support.
• Ability to explain technical issues in simple terms and propose concrete solutions.
• Leadership, service orientation, independence and ability to manage multiple priorities.
• Availability to travel to hotels and intervene during critical incidents.
• Proficiency in French and English to collaborate with teams, suppliers and brands across Canada.