Assistant Front Office Manager

family members

Here is what you will be doing each day:

1. Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

3. Communicate both verbally and in writing to provide clear direction to staff.

4. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and

review cost and inventory controls.

5. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

6. Supervise the budgeting, forecasting, training, motivating, and staffing of the Front Office including Front Office, Bell Staff, Reservations, Concierge, Guest Services, and Transportation Services.

7. Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job-related duties as assigned

Does this sound like you?

You have a keen eye for detail, and respect the importance of auditing and maintaining a respectable professionalism for the hotel and team. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $80,000.00 to $85,000.00 USD per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Experience in a managerial role (preferably in a hospitality role)

Experience

• Preferred

  2 years:

  Experience in a managerial role (preferably in a hospitality role)

• Preferred

  Knowledge of Opera preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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