Director of Housekeeping

Description

JOB DESCRIPTION SUMMARY:

The Director of Housekeeping is responsible for leading all housekeeping and laundry operations to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency. This role provides strategic direction, manages departmental budgets, leads and develops teams, and partners closely with Operations, Engineering, and Rooms leadership.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide overall leadership and direction for the housekeeping department, including guest room attendants, housepersons, public area attendants, supervisors, managers, and laundry operations, as applicable.

• Establish and maintain high standards of cleanliness, presentation, sanitation, and overall condition of guest rooms, public areas, back-of-house areas, and other assigned spaces.

• Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel, brand, safety, and quality standards.

• Recruit, interview, select, train, develop, coach, and evaluate housekeeping associates and leaders.

• Establish departmental expectations and hold leaders and associates accountable for performance, productivity, attendance, service, and quality standards.

• Develop staffing plans and schedules based on occupancy, business levels, productivity standards, and operational needs.

• Monitor and manage departmental labor, expenses, supplies, and other controllable costs to achieve budget and financial objectives.

• Prepare and manage the annual housekeeping operating budget and assist with forecasting, capital planning, and departmental purchasing.

• Review productivity, cost-per-occupied-room, guest satisfaction results, inspection scores, and other key performance indicators; develop action plans as needed.

• Maintain appropriate inventory levels and controls for linens, terry, guest supplies, cleaning products, uniforms, equipment, and other departmental resources.

• Oversee linen and supply inventories and establish appropriate procedures to minimize loss, waste, and unnecessary expense.

• Ensure Housekeeping equipment is properly maintained and coordinate repairs or replacement as necessary.

• Partner closely with Front Office, Engineering, Food & Beverage, Sales, and other departments to coordinate hotel operations and ensure rooms and public areas are guest-ready.

• Maintain effective communication regarding room status, out-of-order rooms, maintenance concerns, VIP arrivals, special requests, group activity, and other operational priorities.

• Respond promptly and professionally to guest concerns related to cleanliness, room condition, or housekeeping service and ensure appropriate follow-up and resolution.

• Review guest feedback and satisfaction results and implement initiatives designed to continuously improve the guest experience.

• Ensure compliance with applicable health, sanitation, safety, chemical handling, OSHA, and other regulatory requirements.

• Ensure associates receive appropriate training regarding safe work practices, proper use of chemicals and equipment, bloodborne pathogens, ergonomics, and other applicable safety requirements.

• Maintain required departmental records, logs, inspections, training documentation, and other operational documentation.

• Participate as an active member of the hotel Executive/Leadership Committee and contribute to overall hotel strategy, culture, associate engagement, and operational performance.

• Support hotel emergency procedures and serve as a member of the hotel leadership team during emergency situations.

• Promote a positive work environment that supports associate engagement, recognition, teamwork, inclusion, and professional development.

• Ensure compliance with company policies, procedures, standards of conduct, and applicable federal, state, and local laws.

• Perform other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS & SKILLS

• Minimum 5 years of progressive housekeeping leadership experience in hotels

• Prior Director or Executive Housekeeper experience preferred

• Strong financial, labor management, and leadership skills

• Excellent communication and organizational abilities

• Ability to lead large teams in a fast-paced environment

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.

• Must have flexible schedule and be willing to work beyond scheduled hours if necessary.

• Multi-tasking skills.

This job will be performed consistent with ADA, FMLA, and other federal, state, and local laws regulating employment and the rights of individuals with disabilities.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.