Housekeeping Manager

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to lead our Housekeeping team. We are committed to providing you with:

• Annual salary of $65,000, plus bonuses
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members
• Free parking and 50% off in our dining establishment.

Here’s what you’ll be doing each day:

• Lead and support the housekeeping team through clear communication, training, coaching, and performance feedback.

• Assign daily tasks, review guest requests and areas of focus, and help keep the operation running smoothly.

• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and service standards are met.

• Issue and monitor housekeeping supplies so the team is equipped while managing inventory and expenses.

• Respond to guest requests, concerns, and service issues with care and professionalism.

• Record found items and respond to lost-and-found inquiries in keeping with hotel procedures.

• Reinforce safety, security, health, and sanitation practices, and ensure associates understand emergency procedures.

• Assist with scheduling and time-off requests, and pitch in with the team when operational needs require it.

Does this sound like you?

You’re a hands-on, team-oriented leader who enjoys helping people do their best work. You can communicate clearly in English, provide coaching and feedback, and keep a housekeeping operation running smoothly. You’re comfortable assigning work, reviewing special requests, monitoring supplies, and inspecting guest rooms, public areas, and back-of-house spaces to support high standards of cleanliness and guest satisfaction.

You respond to guest concerns with professionalism and care, follow lost-and-found procedures, and help keep guests, associates, and hotel property safe. You’re willing to pitch in when needed, follow health, sanitation, safety, and security procedures, and maintain a professional appearance and reliable attendance. You can move throughout the building, bend, stoop, reach, and lift or carry materials weighing up to 100 lbs as the role requires. Scheduling and time-off coordination may also be part of your responsibilities.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting represents a current vacancy. Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.