Assistant General Manager

Assistant General Manager (AGM)

Staybridge Suites by IHG Miami Airport
Location: Miami, Florida
Management Company: Bali Group
Employment Type: Full-Time, Exempt
Reports To: General Manager

About Bali Group

At Bali Group, our journey has always been about more than managing hotels. It is about people, creating opportunities, developing talent, and building teams that take pride in delivering exceptional hospitality.

Bali Group is a management company, and we are very excited to be expanding our operations into Miami, Florida!

Today, our hotel operations extend across Mexico City, La Paz, Ciudad del Carmen, and Cancún, working with internationally recognized hospitality brands including Accor, Marriott, and IHG Hotels & Resorts. As we grow in Miami, we are looking for individuals who share our passion for hospitality, believe in teamwork, and genuinely care about making a difference in the lives of our guests and fellow team members.

What makes this opportunity special is the chance to join a growing company where your ideas matter, your contributions are recognized, and your professional development is important to us.

We are currently looking for an Assistant General Manager with proven Front Office experience and a Rooms Division background.

If you are passionate about hospitality and looking for an opportunity to grow with us, we would like to get to know you.

Position Overview

The Assistant General Manager is the General Manager's right hand and leads the hotel's day-to-day operations. We are looking for a hands-on leader with a strong Front Office and Rooms Division background who knows how to build a guest-obsessed culture, run the front desk with precision, and turn a busy airport hotel into a place where guests feel at home.

The AGM oversees the guest journey from reservation to check-out, coaches and develops the team, protects IHG brand and hotel standards, and supports the GM in driving guest satisfaction, revenue, and profitability.

In the GM's absence, the AGM acts as the hotel's senior Manager on Duty.

Direct Reports: Front Office, Guest Services, Housekeeping, Breakfast, and Maintenance leads (as assigned).

Key Responsibilities

Front Office & Rooms Operations

• Lead all Front Office functions, including reservations, check-in/check-out, night audit, guest services, and airport shuttle operations.

Hotel Operations

• Oversee Housekeeping, Maintenance, and the breakfast and guest social programs to deliver a consistent, clean, and safe product.

Team Leadership & Development

• Recruit, onboard, train, and schedule team members according to forecasted occupancy and labor targets.

Financial & Commercial Performance

• Support the General Manager in preparing the annual budget, forecasts, and month-end results.

Brand Standards & Quality

• Uphold IHG brand and hotel standards and prepare the hotel for quality audits and inspections.

Systems & Technology

The AGM must be a confident, advanced user of hotel systems and able to train others on them.

Property Management Systems

• Advanced, hands-on experience with a major PMS such as HotelKey/Kipsu.

• Experience with major hotel brand systems is a strong plus.

Reservations & Distribution

• Central reservations systems, GDS, OTA extranets (Expedia, Booking.com), and channel management basics.

Revenue & Reporting

• Reading and acting on daily revenue, pace, and STR reports.

• Familiarity with revenue management tools.

Night Audit & Accounting

• Night audit close, cashiering, city ledger, accounts receivable (AR), credit card processing, and PCI compliance.

Guest Feedback

• Guest satisfaction survey platforms and review management, including TripAdvisor, Google, and OTAs.

Operations Tools

• Housekeeping and maintenance work-order systems.

• Guest messaging, key card and access systems, and shuttle scheduling tools.

Labor & Human Resources

• Scheduling, timekeeping, and payroll platforms.

Office Tools

• Strong proficiency in Excel (formulas, tables, reports), Word, Outlook, and Teams/Google Workspace.

QualificationsRequired Qualifications

• 6+ years of progressive hotel experience, including at least 3 years in a Front Office management role (Front Office Manager, Assistant Front Office Manager, or Guest Services Manager).

• Proven experience leading and scheduling hourly teams in a select-service, extended-stay, or full-service hotel.

• Advanced working knowledge of a hotel PMS and night audit procedures.

• Confidence and advanced proficiency in hotel systems, including the ability to train others.

• Ability to learn new platforms quickly and lead teams through system changes or upgrades.

• Solid understanding of hotel KPIs, P&L basics, and labor control.

• Fluent English, spoken and written. Spanish is an advantage.

• Flexibility to work a rotating schedule, including nights, weekends, and holidays.

• Authorization to work in the United States.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• Experience with internationally recognized hotel brands, ideally in upscale select-service or extended-stay hotels.

• Prior exposure to Housekeeping or Maintenance supervision.

• Certifications such as Certified Hospitality Supervisor (CHS), Certified Rooms Division Executive (CRDE), or Florida food safety/manager certification.

Core Competencies

• Hospitality mindset

• Leadership by example

• Composure under pressure

• Attention to detail

• Business acumen

• Problem solving

• Integrity

Working Conditions

• Fast-paced, 24/7 hotel environment, including extended periods of standing and walking throughout the property.

• Ability to lift up to 25 lbs and move across all areas of the hotel, including guest rooms and back-of-house areas.

• On-call availability for emergencies as Manager on Duty.

Equal Opportunity Employer

Bali Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.