Housekeeping Room Attendant

Housekeeping Room Attendant

Property: Staybridge Suites by IHG Miami Airport
Management Company: Bali Group
Location: Miami, Florida
Department: Housekeeping
Reports To: Executive Housekeeper
Employment Type: Hourly, Non-Exempt

About Bali Group

At Bali Group, our journey has always been about more than managing hotels. It is about people, creating opportunities, developing talent, and building teams that take pride in delivering exceptional hospitality.

As we expand our operations into Miami, Florida, we are looking for people who share our passion for hospitality and want to grow with us.

Position Summary

The Housekeeping Room Attendant plays an essential role in ensuring guest satisfaction by maintaining clean, comfortable, and safe guest rooms and suites in accordance with IHG brand standards.

This position is responsible for delivering a high standard of cleanliness, providing courteous guest service, and supporting the Housekeeping team in maintaining a welcoming hotel environment.

Key ResponsibilitiesGuest Room Cleaning & Maintenance

• Clean assigned guest rooms and suites according to hotel and IHG brand standards.

• Vacuum carpets, clean floors, and dust furniture and other surfaces.

• Change bed linens and make beds according to established procedures.

• Thoroughly clean and sanitize bathrooms, fixtures, and bathroom amenities.

• Remove trash and maintain a clean, organized guest room environment.

• Replenish guest amenities, toiletries, linens, and supplies as required by brand standards.

• Promptly update room status and report discrepancies or maintenance issues to the supervisor.

Guest Service & Hospitality

• Greet guests courteously and maintain a friendly, professional attitude.

• Respond promptly to guest requests and special accommodations.

• Respect guest privacy, personal belongings, and hotel confidentiality standards.

• Provide attentive service while minimizing disruptions to guests.

Teamwork & Collaboration

• Treat colleagues and guests with respect.

• Work cooperatively with Housekeeping team members to complete daily room assignments.

• Assist teammates when necessary to meet operational needs.

• Participate in deep-cleaning programs and special cleaning projects as assigned.

Quality & Productivity

• Follow established cleaning checklists and quality standards.

• Inspect and monitor completed work to ensure cleanliness and attention to detail.

• Maintain clean, organized, and fully stocked housekeeping carts, closets, and storage areas.

• Meet established productivity standards and complete assigned rooms within approved timeframes and labor budgets.

• Prioritize daily assignments to ensure efficient completion of tasks.

Safety & Security

• Use cleaning chemicals, supplies, and equipment safely and according to established procedures.

• Wear gloves and appropriate personal protective equipment when required.

• Maintain responsibility for assigned keys and comply with hotel key control policies.

• Identify and promptly report unsafe conditions or potential hazards.

Compliance & Reporting

• Report lost-and-found items to the supervisor according to hotel procedures.

• Notify the supervisor of rooms displaying "Do Not Disturb" signs or instances of refused housekeeping service.

• Maintain accurate room status updates and communicate any room discrepancies.

• Follow hotel policies, procedures, and IHG brand standards.

Dependability & Scheduling

• Maintain consistent attendance and punctuality.

• Be available to work weekends and holidays as required by hotel operations.

• Complete assigned duties and check with the supervisor before leaving at the end of each shift.

Qualifications

• Previous experience in hotel housekeeping or professional cleaning is preferred (1+ year is a plus).

• Ability to communicate in Spanish or English.

• Basic English communication skills are an advantage.

• Authorization to work in the United States.

Physical Demands & Working Conditions

While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods.

• Use hands, reach, bend, and communicate verbally.

• Frequently bend, kneel, and push a housekeeping cart.

• Regularly lift or move up to 25 lbs.

• Occasionally lift or move up to 50 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer

Bali Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

This job description is intended to describe the general contents and requirements of the position and is not an exhaustive statement of duties, responsibilities, or requirements.