Developer Sam Grossman founded Classic Hotels & Resorts with a mission of providing guests and groups alike with a hotel brand that blends the consistent service of a premiere chain hotel with the design and service elements of an independent hotel. Essentially, Sam’s mission was to create a hotel company featuring the “The Best of Both Worlds.”
To bring this vision to life, Sam hired Richard Behr as the Chief Operating Officer of Classic Hotels & Resorts. Richard’s vast experience with The Phoenician, Ritz Carlton and Hilton Hotels has created the foundation of a new hotel company that marries all the service standards of the finest chain hotels, with the uniqueness of an independent hotel. To assist in creating Sam’s vision, Richard hand-picked a team of industry executives with more than 80-years of Marriott, Starwood and Hyatt experience to lead the growth of the company, and to create a brand that is uniquely different from mainstream hotels. Now under the direction of Sam’s son John, President of Classic Hotels & Resorts, the company continues to emerge as a premiere independent brand. John’s finesse in creating unique design elements and guest experiences has now taken Sam’s vision to a new level.
Another quality that makes the company so unique is that Classic Hotels & Resorts owns and manages ALL of their hotels. This renders the company free from substantial management, franchise and corporate marketing fees, along with global sales and loyalty program fees which chain hotels must pass on to the guest. Classic Hotels & Resorts is then able to provide attentive service at every turn, impeccable food and beverage offerings, and unique experiences which many chain hotels are unable to match…all at a fair price.
As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.
Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.
Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.