Director of Rooms

JOB SUMMARY

Marin Hilltop Hotel is undergoing a bold transformation into a Tribute Portfolio Hotel — Marriott’s collection of upper-upscale, design-forward boutique hotels. With renovations underway and a grand relaunch planned for January 2026, we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin County.

Functions as the strategic business leader of the property’s Rooms Operations. Areas of responsibility include Front Office, Housekeeping, and Engineering. Works with department heads to develop and implement departmental strategies and ensures execution of brand service strategy and brand initiatives.

Director of Rooms ensures Rooms Operations meet brand standards, exceed guest expectations, support associate engagement, and maximize financial performance. This role contributes to property-wide strategies that deliver products and services aligned with Tribute Portfolio and Marriott International standards, while providing a strong return on investment for ownership.

This position reports directly to the General Manager.

CORE WORK ACTIVITIES

Managing Rooms Operations

• Oversees day-to-day operations of Front Office, Housekeeping, and Engineering departments.
• Ensures compliance with Marriott and Tribute Portfolio brand standards.
• Maintains effective quality assurance, room inspection, and service recovery processes.
• Partners with Engineering to ensure preventative maintenance and timely resolution of guestroom and facility issues.
• Oversees inventory management, supplies, and linen programs.
• Supports renovation- and CAPEX-related operational initiatives as applicable.

Managing Guest Experience

• Reviews guest satisfaction results (GSS, online reviews) and leads corrective action plans.
• Responds to and resolves guest concerns and escalations.
• Maintains a visible presence in public areas during peak operating periods.
• Oversees VIP, group, and special guest arrivals to ensure seamless service delivery.

Managing Financial Performance

• Participates in budgeting, forecasting, and strategic planning for Rooms departments.
• Monitors Rooms performance against budget, including labor productivity and controllable expenses.
• Reviews financial statements and wage reports; coaches leaders on variance management.
• Ensures timely and accurate financial reporting.

Leading People & Teams

• Recruits, trains, coaches, and develops Rooms leadership and hourly associates.
• Sets performance expectations and conducts regular performance reviews.
• Fosters a positive, inclusive, and accountable work environment.
• Ensures consistent application of company policies, payroll procedures, and labor standards.
• Serves as Manager on Duty (MOD) as required.

Safety & Compliance

• Ensures health, safety, and security standards are consistently upheld.
• Maintains awareness of emergency, crisis management, and business continuity plans.
• Ensures compliance with all Marriott, company, and regulatory requirements.

CANDIDATE PROFILE

Education & Experience

• 2-year degree from an accredited university in Hospitality Management, Business Administration, or related field; 4 years of progressive experience in Front Office, Housekeeping, or Rooms Operations leadership

OR

• 4-year bachelor’s degree in Hospitality Management, Business Administration, or related field; 2 years of progressive experience in Rooms Operations leadership

Preferred Qualifications

• Prior experience as Director of Rooms or equivalent senior Rooms leadership role.
• Strong knowledge of hotel operations, labor management, and financial controls.
• Experience with Marriott systems including Lightspeed, MARSHA, and GXP preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible schedules, including weekends and holidays.