Front Office Supervisor

Marin Hilltop Hotel is undergoing an exciting transformation into a Tribute Portfolio Marriott Hotel — part of Marriott’s collection of upper-upscale, design-forward boutique hotels. With renovations already underway and a grand relaunch scheduled for July 2026, the hotel is being reimagined to reflect the vibrant and sophisticated spirit of Marin County.

As we move through this exciting chapter, we are looking for a passionate and service-driven Front Desk Supervisor to support the Front Office operations during the transition and beyond. This role is ideal for someone who thrives in a leadership support role, has a strong understanding of front desk procedures, and is eager to contribute to a renewed guest experience.

The Front Desk Agent is the face of our hotel and plays a key role in ensuring our guests feel welcome, cared for, and appreciated. You’ll manage check-ins and check-outs, respond to guest needs, and help create an atmosphere that reflects the elevated and welcoming spirit of our new brand.

Job Summary

The Front Office Supervisor assists in managing all front office functions and staff, working closely with managers and associates to execute daily operations — including guest arrivals, departures, and service recovery. This role plays a key part in maintaining operational efficiency, guest satisfaction, and team morale. The Supervisor also steps in for the Front Office Manager when needed and helps ensure all brand standards are upheld.

Key Responsibilities

• Oversee and assist with daily check-in/check-out procedures, verifying guest identity, payment methods, and room assignments
• Ensure accurate guest accounts are set up and rates are applied correctly, including Marriott Bonvoy program entries
• Handle payment processing, billing adjustments, daily cashier reports, and bank balancing
• Respond promptly to guest requests and follow up to ensure satisfaction
• Provide property and local area information, directions, and support for guest needs
• Compile and review shift reports, logs, and contingency lists
• Step in as acting Front Office Manager when required
• Assist with training, mentoring, and supporting front desk agents
• Notify Loss Prevention of any incidents reported by guests
• Perform any other duties assigned by management

Qualifications and Experience

• High school diploma or GED required; associate degree in Hospitality or related field preferred
• Minimum of 2 years of hotel front desk experience, with at least 1 year in a supervisory or leadership support role
• Familiarity with Marriott systems and procedures is a plus
• Must be 18+ (due to handling of alcoholic beverages); TIPS certification desirable or willingness to obtain upon hire
• Able to work flexible shifts, including evenings, weekends, and holidays

Skills

• Strong verbal and written communication skills
• High attention to detail and accuracy
• Dependable, punctual, and professional
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Ability to work independently and collaboratively
• Strong organizational and leadership support abilities

Work Environment

• Indoor setting with moderate to high noise level
• Frequent sitting, walking, and standing
• Repetitive use of computer, phone, and office equipment
• Use of hands and arms for various front desk and administrative tasks

Be Part of Tribute Portfolio

Tribute Portfolio is a family of independent hotels that celebrate individuality, character, and local connection. As part of this transformation, you’ll be joining a global Marriott brand that values authenticity, creativity, and exceptional service.

This is your chance to grow with a property poised for reinvention and be part of a team that's shaping an unforgettable guest experience.