Spa Manager

Key Responsibilities

Operations & Guest Experience

• Oversee daily spa operations, ensuring a high level of guest satisfaction
• Maintain La Fonda luxury service standards and personalized guest experience
• Ensure treatment rooms, locker areas, and public spaces are clean and well maintained
• Resolve guest concerns promptly and professionally
• Monitor online reviews and guest feedback related to spa services
• Coordinate with Front Desk, Concierge, and Reservations to promote spa services

Team Leadership

• Hire, train, coach, and supervise spa therapists and attendants
• Oversee and support the part-time Spa Receptionist, including scheduling and training
• Create staff schedules based on occupancy and demand
• Conduct performance reviews and ongoing coaching
• Ensure proper licensing and certifications for all spa staff
• Foster a positive, collaborative team environment

Revenue & Financial Management

• Drive spa revenue through treatment, package, and retail sales
• Monitor daily revenue, payroll, and expenses
• Develop promotions tied to hotel occupancy and seasonal demand
• Work with Sales & Marketing on spa packages and group offerings
• Manage inventory and retail merchandising
• Ensure proper pricing and service mix optimization

Inventory & Ordering

• Order spa supplies, linens, and retail products
• Maintain appropriate inventory levels for treatments and retail
• Monitor product usage and control costs
• Conduct regular inventory counts and reconciliation

Administrative & Systems

• Manage spa scheduling system (Book4Time or applicable system)
• Track productivity, utilization, and labor costs
• Maintain vendor relationships and order supplies
• Ensure proper cash handling and financial controls
• Prepare monthly spa performance reports

Safety & Compliance

• Ensure compliance with all health, sanitation, and licensing requirements
• Maintain OSHA and safety standards
• Ensure equipment is maintained and operational

Qualifications

• Minimum 3 years Spa Management experience preferred
• Luxury hotel or resort spa experience strongly preferred
• Strong leadership and team management skills
• Experience with spa scheduling systems (Book4Time preferred)
• Knowledge of spa treatments, products, and retail sales
• Strong financial and revenue management skills
• Excellent guest service and communication skills
• Ability to work weekends and holidays

About La Fonda on the Plaza

Located in the heart of Santa Fe, La Fonda on the Plaza is a historic luxury hotel known for its authentic Southwestern hospitality, unique guest experiences, and commitment to exceptional service. The Spa at La Fonda offers a relaxing retreat featuring treatments inspired by the culture and traditions of the Southwest.

For more information or to apply for this position, please see Fermin Moran, General Manager