Food Runner

DoubleTree by Hilton Downtown Omaha is a globally recognized hotel brand that combines contemporary and upscale accommodations with unmatched hospitality. Known for welcoming guests with warm chocolate chip cookies at check-in, DoubleTree ensures a memorable and satisfying stay for both business and leisure travelers. With over 375 locations in key cities and destinations worldwide, DoubleTree by Hilton is part of the renowned Hilton Worldwide group, a leader in the hospitality industry for more than 95 years. Hilton Worldwide is committed to delivering exceptional guest experiences and offers the award-winning Hilton Honors loyalty program to its guests.

RESPONSIBILITIES & DUTIES INCLUDE: 

• Quickly clear dirty table settings and prepare the table for resetting. Promptly and consistently reset all service ware as prescribed. Maintain total cleanliness of the restaurant to meet Hotel and Health Department standards.
• Maintain the stock and cleanliness of stations for all meal periods, ensuring the presence of necessary equipment, including silverware, linen, and condiments.
• Serve guests with beverages, bread, and butter to begin their dining experience, replenishing as necessary.
• Transport all dirty tableware from the dining room to the dishwashing area for proper cleaning.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
• Folding napkins for all meal periods throughout the day to maintain an adequate supply.
• Stocks and maintains service stations with the proper supplies before, during, and after each shift.
• Assists servers in the delivery of orders and pre-buses tables.
• Perform other duties as requested, such as cleaning unexpected spills or special guest requests, to ensure total satisfaction.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to the supervisor/manager.
• Reports accidents, injuries, near-misses, property damage, or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in the team member handbook).
• Perform any related duties as requested by the supervisor/manager.
• Assists other Restaurant Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

• Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language is sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labelling instructions to enable the safe application of products and processes within the hotel.

PHYSICAL REQUIREMENTS & SCHEDULE

• Flexibility: Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Physical Demands: Ability to stand for long periods, and occasionally lift or move up to 25 pounds.