Photo of The Langham Boston, Boston, MA

Concierge

The Langham Boston

250 Franklin Street
Boston, MA 02110

312 Room Hotel
Géré par Langham Hotels and Resorts

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Compensation: Hourly, Temps plein

PURPOSE AND OBJECTIVES OF POSITION 

Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service, increase long term guest loyalty. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

-       Ensure highest level of guest service by anticipating guest’s needs while maintaining all standards such as Forbes, Langham Brand and Departmental standards   

-       Communicate and record information acquired in the Concierge department with other departments in a timely manner leading to enhanced guest experience and increased guest loyalty   

-       Have exceptional knowledge of the city and use it to personalize in assisting requests from each guest

-       Provide directions; Make appropriate recommendations and reservations (i.e. restaurants, theater, tours, sporting events) according to guest’s preferences, and record information in the systems (Opera and ALICE)    

-       Supervise bell and door colleagues when Chef Concierge is away from the Concierge desk

-       Communicate with the Rooms Division team to follow up and follow through on any pending issue, and leave appropriate records for tracking purposes (i.e. Daily Pass on/Follow up emails, Comments in Opera/ALICE, etc.)

-       Reviews daily events and notes group and VIP arrivals, meeting schedules and locations at the beginning of each shift

-       Respond to guest requests in a timely fashion delivering outstanding guest service while recording/communicating the information

-       Post all applicable charges in a timely manner with required backup paperwork (i.e. Limos, flowers, Porterage, gift deliveries, etc.)

-       Record handling of all packages (i.e. FedEx, UPS), requests (Restaurants, Limousine, Newspapers, Shoes, Gifts, etc.) and any situations in appropriate systems such as Opera, Hotsos and ALICE

-       Maintain logs and directories for department use.  (I.e. auto/limousine rentals, departmental accounting, etc.) and Prepare departmental payment for services rendered

-       Report any discrepancies and potential issues to supervisor/Chef Concierge

-       Cover Bellman’s breaks and assist colleagues in the lobby area (i.e. Service Stylist) to ensure presence in the lobby at all times 

JOB KNOWLEDGE, SKILL AND ABILITY 

-       Must have an excellent knowledge of Boston

-       Ability to communicate (read, write and speak) in the English language to the level of mutual understanding with supervisor, colleagues and guests

-       Ability to work in a fast paced environment with frequent interruptions

-       Digital dexterity; capable of using computers

-       Member of Les Clefs d’Or a plus

EDUCATION AND/OR EXPERIENCE 

-       Previous experience as Concierge in five star hotel standards preferred

-       Previous experience in hotel operations preferred

-       Previous experience in working with international colleagues

-       College degree preferred

-       Proficiency in two or more languages both written and spoken preferred

-       CPR certification a plus

Publié Le 12 Avril 2024

The Langham Boston

OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.