Photo of The Langham Boston, Boston, MA

Public Area Attendant

The Langham Boston

250 Franklin Street
Boston, MA 02110

312 Room Hotel
Géré par Langham Hotels and Resorts

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Compensation: Hourly, Temps plein

PRIMARY OBJECTIVE OF POSITION:

The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Public Area Attendant is directly involved in keeping the guest and colleague common areas clean, responding to guest requests and supporting the Housekeeping team by following FORBES and Langham service standards.

RESPONSIBILITIES AND JOB DUTIES:

  • Maintain cleanliness of public areas in Front and Heart of House. This will include, but not limited to: public bathrooms, hotel exit/entrance, lobby, hallways, business center, various offices, employee common spaces, etc.;
  • The main activities will include, but not limited to: vacuuming, sweeping, mopping, cleaning and stocking public bathrooms, dusting, polishing furniture, etc.;
  • Respond to guest requests (e.g., deliver/pick up items, etc.);
  • Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;
  • Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;
  • Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
  • Follow all safety and sanitation policies and Connect sustainability procedures.
  • Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
  • Report any maintenance/upkeep deficiencies;
  • Report all lost and found items to the appropriate department;
  • Properly and safely utilize the assigned master keys;
  • Properly and safely use all assigned tools, equipment and uniforms;

Carry out other duties and tasks as assigned by Supervisor/manager

PHYSICAL DEMANDS:

  • Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;
  • Must be able to move objects weighing up to 50 pounds without assistance;
  • Must be able to move objects weighing up to 100 pounds with assistance;

SPECIAL SKILLS REQUIRED:

  • Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
  • A great attitude is required, with ability to work weekends/holidays.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

  • Previous janitorial experience preferred;
  • Previous experience at a 4-5-star hotel/resort preferred.
Publié Le 4 Avril 2024

The Langham Boston

OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.