Photo of Country Inn & Suites Ontario at Ontario Mills, Ontario, CA

Guest Service Agent

Country Inn & Suites Ontario at Ontario Mills

4674 Ontario Mills Pkwy
Ontario, CA 91764

117 Room Hotel
Géré par Fine Hospitality Group

Part Time or Full Time, Vacation & Sick Leave, PTO, Sick and Employee Discounts

Compensation: $17-$18, Temps partiel

Reports To:    Front Office Manager, General Manager


  • High school diploma or equivalent
  • Ability to speak fluent English
  • Stand for long periods of time behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects, products, and computer equipment
  • Willing to work weekends, and/or holidays.

General Responsibilities: 

  • Provide prompt, friendly, courteous, and professional guest service.
  • Ability to perform check-in / check-out of hotel guests in a timely and professional manner
  • Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities: 

  • Register guests, issue room keys, provide information on hotel services, local area and room location.
  • Answer phones in a prompt and courteous manner.
  • Upsell rooms where possible to maximize hotel revenue.
  • Be proficient on the use of the Property Management System.
  • Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position. 
  • Have a good understanding of all of hotel operating procedures.
  • Accurately process all cash and credit card transactions in accordance with the established procedures.
  • Administrative responsibilities such as data entry, reporting etc.
  • Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
  • Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
  • Read and document all events, incidents in the communication log.
  • Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
  • Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
  • Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
  • Be willing and able to work any shift.
  • Have complete knowledge of room types and offered rate plans.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
  • Promote teamwork and quality service through daily communications and coordination with other departments.

Optimum Attributes: 

  • Effective communication skills
  • Pleasant personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance
  • Open with praise and discrete with criticism

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Publié Le 14 Mars 2024

Country Inn & Suites Ontario at Ontario Mills

Find a relaxing stay at the Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA, which is located near both Fontana and Rancho Cucamonga. Our hotel sits at the intersection of I-10 and I-15 and offers easy access to trade shows at the Ontario Convention Center. If you need some new additions to your wardrobe, walk next door to Ontario Mills or visit nearby Victoria Gardens.

When you're ready to unwind, soak up the sun at our outdoor pool or gather around the firepit with your family. Snag a free cookie in the lobby, and work it off later in our fitness center. You can look forward to a free, hot breakfast featuring our signature waffles each morning of your stay.

Hotel at a glance
  • Next door to Ontario Mills
  • 1.4 miles from Toyota Arena
  • 2.3 miles from Ontario International Airport (ONT)
  • Outdoor pool
  • Free parking

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