Photo of Hyatt Place Washington DC/US Capitol, Washington, DC

Front Desk Supervisor

Hyatt Place Washington DC/US Capitol

33 New York Avenue NE
Washington, DC 20002

200 Room Hotel
Géré par HHM Hotels
Sauvegarder

Temps plein

Overview

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publié Le 29 Mai 2024

Hyatt Place Washington DC/US Capitol

Explore DC's Emerging NoMa District from Our Hotel Near Capitol Hill

Feel at home in the vibrant NoMa neighborhood at Hyatt Place Washington DC / US Capitol. Our contemporary hotel near Capitol Hill offers style and comfort for business and leisure travelers. Explore historic sites like the Capitol building or relax in spacious rooms with living, sleep and work spaces.

24/7 Dining

Wake up to free breakfast served every day at The Breakfast Bar where you’ll find a wide array of choices from fresh fruit, yogurt, and granola, to eggs, hash browns, waffles, and more.

Conveniently located in our free-flowing lobby, The Placery offers a thoughtfully sourced, cleverly curated menu. Try our Signature Burger, Chicken Caesar Salad, Turkey Pesto Sandwich, or sharable Parmesan Fries, which can be paired with one of our premium alcoholic beverages. Cheers!

Looking to grab something To-Go? The Market has a selection of bottled drinks, and fresh conveniently packaged items from snacks to salads, while our bakery case is filled with an array of tempting pastries and sweets.

Event Space

Sophisticated and seamless meeting and event space at Hyatt Place Washington DC / US Capitol is just what you need. Host training and brainstorming sessions, corporate retreats or various celebrations in 1,600 square feet of function space. Take advantage of group accommodations at our hotel located within walking distance of the Convention Center and US Capitol building.