Photo of Courtyard Houston Westchase, Houston, TX

Assistant General Manager

Courtyard Houston Westchase

9975 Westheimer Road
Houston, TX 77042

153 Room Hotel
Géré par HHM Hotels
Sauvegarder

Temps plein

Overview

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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Publié Le 22 Mai 2024

Courtyard Houston Westchase

THE COURTYARD HOUSTON WESTCHASE HOTEL OFF OF WESTHEIMER

Stay at the Courtyard by Marriott Houston Westchase! The Hotel is in the heart of Houston's prestigious Westchase District off Westheimer and the Sam Houston Tollway. Our smoke free hotel is just south of Houston's Energy Corridor and City Centre nightlife and Restaurants! Also, home to many major corporations such as Emerson, Phillips 66, Cameron, Chevron, Nextier, Jacobs Engineering, NOV, Bentley Systems, ABB, JGC, Siemens, Microsoft, Deloitte, Accenture, and many more! For our leisure travelers, we are ideally situated between Houston's famed Galleria Shopping Mall and Houston's new hip and trendy CityCentre which is full of Upscale Boutiques and Restaurants. Houston Westchase Hotel makes early mornings easy with Starbucks coffee from the Bistro. Then end your day unwinding in our gorgeous courtyard or cool off in the outdoor pool and spa.