201 Park Avenue South
New York,
NY
10003
Temps plein
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $30.90 to $41.20 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Uptown Meeting Downtown at Vibrant Union Square
Get dialed in to the full NYC experience at W New York - Union Square. Tucked within the landmark 1911 Beaux-Arts Guardian Life building, our hotel seamlessly blends old-school grandeur with the city’s avant-garde style. Our hotel’s prime Union Square location puts you at the intersection of uptown and downtown, leaving you to explore nearby attractions like Union Station and Times Square with ease. Head down to the Village for its innovative mix of film, art and music. Visit midtown NY’s attractions, or head uptown for high-end retail therapy and fine dining. Nearby, you can tour Chelsea Market, Eataly and the Greenmarket in Union Square. When it's time to catch your breath, stretch out in your chic pet-friendly hotel accommodations or hit our FIT gym. Daytime or nighttime, for work or for play, you'll find it all waiting here for you at W New York - Union Square.