Photo of The Westin Huntsville, Huntsville, AL

Front Desk Supervisor

The Westin Huntsville

6800 Governors West, NW
Huntsville, AL 35806

232 Room Hotel
Géré par Crescent Hotels & Resorts
Sauvegarder

Temps plein

Description

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Publié Le 29 Mai 2024

The Westin Huntsville

Elevate your stay at our luxury hotel in Huntsville, AL

Soar above it all at The Westin Huntsville. We offer convenient access to several of the city's most beloved attractions, such as Huntsville Botanical Garden and the U.S. Space & Rocket Center. If exploring the city isn't on your agenda, withdraw into the spacious accommodations of our hotel near Huntsville, AL, which include complimentary Wi-Fi, pillowtop mattresses and marble bathrooms. Visit Sage Grille, our on-site restaurant, when you want a delicious meal without ever having to leave the comfort of our dog-friendly hotel in Huntsville, AL. Stay active during your trip by taking a lap in our heated, indoor/outdoor pool, or lifting weights in our 24-hour fitness center, featuring free weights and cardio equipment. Before you call it a night, enjoy a nightcap from Sage Bar to help you relax after a taxing day. Whether traveling for business or leisure, The Westin Huntsville is thoughtfully designed from the ground up to empower your stay